Product description and delivery I bought Alphbate 5 letters Name train. 1.Product description can add height of the letters. 2. Expected divery date can be aslo very useful at the time of placing the oder. 3. Customer service was fine..

Happy Customer We received an alphabet name train for our daughter as a gift and I loved it so much that I ordered three for my good friends who have childrens birthdays coming up. Through a mail delivery mix up, I did not receive my package right away, and after emailing the company my concern, Frank offered to replace my order. In the end, my package was retrieved, but I am still pleasantly surprised with their generous company policy. Good job on keeping your customers happy! I will definitely make future gift orders and recommend them!

My 1 year old grandson loves it My 1 year old grandson loves it! When I called to check on the status, my call was returned and spoke to a lovely gentleman. It's a lovely keepsake!

Duplicate color, duplicate letter not the same size The train is cute, but two of the six letters are the same color (I was hoping they would all be different). And the name has two “L”s in it which are side by side. One is larger than the other, noticeable to my eye. The order arrived quickly and I think it will be a nice addition to my grandson’s bedroom. After seeing my comments about the one letter being smaller, the company responded by replacing that letter. It looks great with the others. Thank you, Alphabet Trains.

Customer service should not send a… Customer service should not send a Final review email before item is finished and shipped. Also, it took 2 phone messages and an email to get a reply from customer service. Craftmanship would have earned you a 5 but customer service needs work.