Company needs better customer service options Received the Puzzle stool from Alphabet Train today February 26. Pretty disappointed with my purchase, the name on stool is a Boys name (it's an obvious boys name). Alphabet Train uses pink color for the 1st letter and the last letter! Rest of the name has boy colors. They have no section on their site so you can special request colors. They only paint the top of the letters and not the sides. Placed order 1/7/24, have heard nothing from Company Alphabet-Trains. I have called twice and get no response and I sent an email with no reply. Now their website is acting flaky, will not let you sign in. Just need to when order will be ready to ship. So far would not recommend this company. Edit review 2/22/24: Alphabet-Train responded to my review and they are working on order. Thank you for getting back to me. I realize it would take time to complete the stool but being able to communicate to Alphabet-Train's customer service would be an asset. Thank you.

Great gift I ordered the train Sunday and it arrived in Seattle Thursday. Despite box being slightly mashed and the shredded newspaper not the best packing material all the letters, engine and caboose arrived in good shape. This is a great 1st Birthday gift!

Thank you for going above and beyond… Thank you for going above and beyond for my order! I asked for Red and blue letters. They understood the assignment as I received every other letter red and the next blue. Perfect!

All aboard this train! I was pleasantly surprised by how many options that I had to select from. While I haven't yet received the product, I am anticipating being more than satisfied with it. I purchased it as a gift for my Grandson, who will be starting school in September of 2018. He loves all things train related and I am sure that it will aid him in learning to spell his full name in a fun way.

Great toy, efficient and caring service The train arrived across the border quickly, in perfect condition. Two letters of the same colour have to be positioned closer together than I liked. Other than that it's perfect and still looks great. The shipping charge cross border was reasonable at $9.99. I had formerly purchased (in Canada) a train from this company for each of my 7 grandkids as they were born The trains are no longer sold where I live. So I was willing to pay the adjusted rate in Canadian funds. Just a heads up to Canadians: UPS will waive customs fees if you contact this wonderful train company. But be sure to do that.