Customer service stepped in to help me 100% of the way This product was already opened and used. %%%%%%%%%%%% Update on my review. After sharing my pictures and talking to customer service, they provided me with a small refund to compensate me for my troubles. They took time to hear me out and I appreciate their prompt response. Now I'm off to build...

Haven’t receive my order since 17 days… Haven’t receive my order since 17 days ago that I made my order. I contacted costumer service and mention they will look into it. But haven’t received no reply again. I’m very disappointed

Terrible customer service and warranty policy Fort kit was given as a gift at Christmas and was defective out of the box. When we contacted the company, their "warranty" only covers 30 days - which is ridiculous given that they should last more than 30 days even if we did open them before then. They did offer to send 10 new sticks and balls but when they arrived, we were required to pay duties on it in the amount of $73.49... I could have just bought another kit for cheaper than this. Still waiting on a response from them regarding a reimbursement and it has been 5 (business) days. Incredibly disappointed and will not be buying from them again.

I just purchased the modern doll house… I just purchased the modern doll house for my granddaughter’s 2nd birthday. As I was putting it together, I thought I was missing a crucial piece so I immediately reached out to customer service. Chris responded to me quickly and helped me locate the missing piece that was still tucked away in the packaging. He even sent me a diagram and picture of where exactly the piece was in the packaging. Thank you, Chris for your quick response and help! The doll house was super easy to assemble and I can’t wait for my granddaughter to enjoy this cute little house for years to come.

BUY IT, IT’S ADORABLE! The perfect play kitchen for our Granddaughter who just turned 1! She has been cooking up a storm, cutting veggies, and loving all the sounds this adorable kitchen makes! The ice cube dispenser is a huge hit! I highly recommend this little kitchen, quality product at a very reasonable price. Assembly by Gramps took about 30 minutes (helps that he’s an engineer)!! 5 Stars!!