Customer service stepped in to help me 100% of the way This product was already opened and used. %%%%%%%%%%%% Update on my review. After sharing my pictures and talking to customer service, they provided me with a small refund to compensate me for my troubles. They took time to hear me out and I appreciate their prompt response. Now I'm off to build...

Customer service is fantastic Customer service is fantastic. I had to email the company about a shipping issue with a product I bought but it was lost in the mail because it wasn’t being tracked. Customer Service got back with me in 24 hours with a tracking number and delivered before I expected it and followed up with me excellent excellent customer service. Thank you.

Terrible customer service and warranty policy Fort kit was given as a gift at Christmas and was defective out of the box. When we contacted the company, their "warranty" only covers 30 days - which is ridiculous given that they should last more than 30 days even if we did open them before then. They did offer to send 10 new sticks and balls but when they arrived, we were required to pay duties on it in the amount of $73.49... I could have just bought another kit for cheaper than this. Still waiting on a response from them regarding a reimbursement and it has been 5 (business) days. Incredibly disappointed and will not be buying from them again.

BUY IT, IT’S ADORABLE! The perfect play kitchen for our Granddaughter who just turned 1! She has been cooking up a storm, cutting veggies, and loving all the sounds this adorable kitchen makes! The ice cube dispenser is a huge hit! I highly recommend this little kitchen, quality product at a very reasonable price. Assembly by Gramps took about 30 minutes (helps that he’s an engineer)!! 5 Stars!!

Haven’t receive my order since 17 days… Haven’t receive my order since 17 days ago that I made my order. I contacted costumer service and mention they will look into it. But haven’t received no reply again. I’m very disappointed