Never got order and being denied refund Never received my order and tracking information shows order has not left warehouse. Customer service has been giving me a run around for refund after I asked to have this order cancelled after seeing it had not shipped last week. Looks like I’ll have to escalate this by reporting it as fraud to my credit card since I have not been sent a replacement or refund!

Haven’t received the item yet but I had… Haven’t received the item yet but I had a snafoo which was completely my fault…I didn’t switch the shipping address when I purchased my item. I immediately saw what I did and sent out an email which Annie from customer service got back to me in a most timely matter and fixed my mistake…and in a Sunday to boot! So far tiny land customer service gets 5 stars!!!

Perfect! My 9 month old (who is crawling/ almost walking) loves it so far. We can’t wait for her cousins to come play in it with her!

Customer service stepped in to help me 100% of the way This product was already opened and used. %%%%%%%%%%%% Update on my review. After sharing my pictures and talking to customer service, they provided me with a small refund to compensate me for my troubles. They took time to hear me out and I appreciate their prompt response. Now I'm off to build...

I just purchased the modern doll house… I just purchased the modern doll house for my granddaughter’s 2nd birthday. As I was putting it together, I thought I was missing a crucial piece so I immediately reached out to customer service. Chris responded to me quickly and helped me locate the missing piece that was still tucked away in the packaging. He even sent me a diagram and picture of where exactly the piece was in the packaging. Thank you, Chris for your quick response and help! The doll house was super easy to assemble and I can’t wait for my granddaughter to enjoy this cute little house for years to come.