Customer service stepped in to help me 100% of the way This product was already opened and used. %%%%%%%%%%%% Update on my review. After sharing my pictures and talking to customer service, they provided me with a small refund to compensate me for my troubles. They took time to hear me out and I appreciate their prompt response. Now I'm off to build...

Terrible customer service and warranty policy Fort kit was given as a gift at Christmas and was defective out of the box. When we contacted the company, their "warranty" only covers 30 days - which is ridiculous given that they should last more than 30 days even if we did open them before then. They did offer to send 10 new sticks and balls but when they arrived, we were required to pay duties on it in the amount of $73.49... I could have just bought another kit for cheaper than this. Still waiting on a response from them regarding a reimbursement and it has been 5 (business) days. Incredibly disappointed and will not be buying from them again.

Not only was the kitchen months delayed… Not only was the kitchen months delayed in shipping when I ordered it (even though it showed in stock when I purchased) the quality of the kitchen iron horrible. It took me hours to set up, comes in millions of parts and over 30 steps. My son who is 2 years old and plays very gently was playing with the kitchen and the part where the espresso maker is shaped and the shelf on the left snapped. It's like IKEA plywood material. I emailed customer support and received no response. Definitely not worth the money and I requested a refund, and no response from Tiny Land.

The item is great quality The item is great quality, easy to order and deliver was fast and on time.

Customer service is fantastic Customer service is fantastic. I had to email the company about a shipping issue with a product I bought but it was lost in the mail because it wasn’t being tracked. Customer Service got back with me in 24 hours with a tracking number and delivered before I expected it and followed up with me excellent excellent customer service. Thank you.