Alyssa
GBGreat communication and delivery I only needed a replacement sash and it was very affordable and had a low shipping rate. I also received emails about my purchase right away with tracking numbers. I also received my product right when I was told I would receive it. Great communication and follow through.
Emily H
GBToo small. Unhelpful customer service. Using the size guide and going by my prepregnancy size, I purchased a small. It arrived and was a little too small for me now, even after stretching. I can put my newborn baby in it with difficulty, but he’s so high I can’t lower him enough to breastfeed. I emailed about it instead of immediately returning it (as requested on a sheet in the box), and was told to try stretching it more.
Alexa
NIExcellent product. Extraordinary customer service. First off, the product is fantastic. Secondly, the customer service is extraordinary. I received a Baby K’Tan as a gift off my registry but my friend purchased the wrong color. When I wrote customer service to see if I could discreetly exchange it (without letting my friend know I was trading it in) they were incredibly gracious and allowed me to keep the gifted one and also sent the color I had wanted. Super impressed with this company!
Erin Gonzalez
GBCarrying on a Family Tradition I bought a baby k'tan for myself when I was pregnant with my daughter 11 years ago and it became my favorite baby item I owned in my daughter's first year of life. So naturally when my baby sister told me she was pregnant with her first daughter I knew that this would be one item I purchased for her and my baby niece. She has received it and loves using with her newborn baby. Thanks for being such a great company and consistently making a product that makes caring for an infant so much easier! The Baby K'tan makes baby wearing accessible and safe for all moms and dads.
Wini Weeks
GBWell done… Thanks for your outstanding customer service (y'all responded both by phone and email), superior product (such a blessing for little ones struggling with reflux and colic), and the carrier arrived earlier than projected date. What more could you ask for? Well done!