Excellent service Order and delivery went as expected, BUT tape on the box had busted open and part of order missing. I called aBaby and explained situation. Absolutely no hassle, pics, proof, claims, nothing. They simply packed up the missing item and shipped it out to me immediately. I had a similar situation with another very well known company except item was damaged. I did not get nearly the same service. Thank you aBaby. Well done.

Good customizable options. Live customer service and online account service wasn't great. I liked that I was able to customize the size of the cradle mattress. However, access to my account was complicated--I had to actually put something in my cart and click through to pay and then log into my account. I am still not able to just log into my account. My account never showed that my items were shipped--always in process. When I called directly the person I spoke to had limited information. My order was placed on February 2. I called on February 13 for an update since nothing seemed accurate on my account page and was told I'd have my items around the end of the week--February 16. My items finally arrived February 24.

Disappointed that the protective cover… Disappointed that the protective cover on the mattress is such a crinkly plastic material. It makes alot of noise just putting the fitted sheet on. Also, I know it said on the box to be careful when opening with a knife. Nonetheless, I accidentally cut a small slit in the mattress. This could easily be avoided by packing product differently by wrapping or tieing the product so that it isn’t pushing up against the inside of the box. Appreciate the fact that I could order exactly the size I needed and it does fit precisely. Order fulfillment time was also perfectly acceptable.

Sheet was not the size I ordered Sheet was not the size I ordered. It was marked 60x86 but was only 60x66. Sent an email to customer service and have never gotten a response

This personalized name puzzle stool is… This personalized name puzzle stool is the perfect gift for a new baby or toddler! I have given six as gifts, and every single one has been received with delight and appreciation. It's perfect for nursing mothers to use as a footrest, and the kids use it as a bathroom or kitchen stool and play with the puzzle as a name-recognition toy. It is well-made and painted.