Good customizable options. Live customer service and online account service wasn't great. I liked that I was able to customize the size of the cradle mattress. However, access to my account was complicated--I had to actually put something in my cart and click through to pay and then log into my account. I am still not able to just log into my account. My account never showed that my items were shipped--always in process. When I called directly the person I spoke to had limited information. My order was placed on February 2. I called on February 13 for an update since nothing seemed accurate on my account page and was told I'd have my items around the end of the week--February 16. My items finally arrived February 24.

Disappointed that the protective cover… Disappointed that the protective cover on the mattress is such a crinkly plastic material. It makes alot of noise just putting the fitted sheet on. Also, I know it said on the box to be careful when opening with a knife. Nonetheless, I accidentally cut a small slit in the mattress. This could easily be avoided by packing product differently by wrapping or tieing the product so that it isn’t pushing up against the inside of the box. Appreciate the fact that I could order exactly the size I needed and it does fit precisely. Order fulfillment time was also perfectly acceptable.

Excellent service Order and delivery went as expected, BUT tape on the box had busted open and part of order missing. I called aBaby and explained situation. Absolutely no hassle, pics, proof, claims, nothing. They simply packed up the missing item and shipped it out to me immediately. I had a similar situation with another very well known company except item was damaged. I did not get nearly the same service. Thank you aBaby. Well done.

Poor customer service Ordered toddler stepstool early May, it is now mid-June and still have not received it. my granddaughter‘s birthday has come and gone. I have tried numerous times to contact customer service to no avail. I have received no response whatsoever to my requests for help and or information. Cannot speak to quality of product because I have not received it, but I do know that I will never order anything from this company again and do not recommend.

The canopy is absolutely perfect The canopy is absolutely perfect. The fit, color, and details are excellent and even better than described. I highly recommend your store and products. Thank you for offering this style of canopy. The variety of colors was awesome. Note: this style was popular in the early 90’s and non existent today. I really struggled to find a new canopy to drape over my old bed. Thanks so much! My grand babies will love it!