Beach Mice I have already written a review explaining that I did not receive my package and had to chase it twice. It arrived eventually but no apology was given . It missed my granddaughter’s birthday and I asked for a refund but ended up with a redundant present.

This company is ridiculous I don’t… This company is ridiculous I don’t think they’re aware that they are breaching consumer rights! If I could give No stars I would. I placed an order for my son on the 15/3/2024 still have yet to receive. I have sent email after email with no response! I have sent an email cancelling my order which they haven’t done and I have the right to cancel my order within the 14 day time frame! They have no working landline number which I find strange! If they were not a 4 hour drive away I would of definitely gone to the store. Honestly times are so hard and to rob people of their hard earned Money is really unfair! I will do my best to take this further.

Returns not clear My order arrived in good time although rather stuffed into a small bag for an expensive pair of trousers. The material was not at all what I was expecting which happens with an online purchase. I looked for their returns system- looks like there isn't one, just a returns address (at your expense), no form or anything to put with it. I emailed their Customer Service to check this was correct and haven't had any reply. They certainly aren't encouraging returns, or in this case return custom.

Shop elsewhere Ordered a gift from this site and 3 weeks later it hasn’t arrived. Order confirmed and money left my account. No update to say it had been dispatched. Contacted customer services who said it would be delivered by a certain date, no surprises that it hasn’t turned up! Now trying to get my money back… Avoid!

Problem initially due to move in location witch was handled and resolved with consideration. Thanks. Purchased a pair of trainers for nearly £300 on 7 April and due to a move in location. There was a mix up in availability. Despite an initial delay in communication, the item was refunded and additional discount was provided as compensation on my next item. The shop has a lot of high quality menswear at very competitive prices. Adam handled my query and i have to say, he was very helpful and customer focused.