Quality and Customer Service Excellence I ordered plaid button ups for my boys (4 and 6) along with the matching dress for my little peanut. The size 6 was on back order so, it shipped separately. It was quick to ship, but I never received it. USPS marked it delivered, but I didn’t get it. I reached out to customer service and they were quick to respond and come to a resolution. They sent out a replacement shirt right away and I received it in 2 business days - JUST in time for school pictures! I shop RuffleButts because the quality is superb. I will continue to shop because the customer service is even better.

Great Customer Service I called customer service today and spoke with Marcus. I have never had a more helpful representative in my life. He was so helpful and kind and resolved my issue very quickly. Thanks for much for all your help Marcus. Annette

This company has THE BEST customer service! This company has THE BEST customer service. I made a mistake on my order and realized it after 5:00 on a Friday. I sent an email stating what I did wrong, with options for fixing and they got back with me over the weekend and fixed my order! Wow! I expected to be told it was my problem like bigger online operations. It felt like such personalized attention. I have been buying Rugged/RuffleButts for my grandchildren and for new parents for years and have never been disappointed!

I always purchase from RuffleButts and… I always purchase from RuffleButts and not only do they have the cutest clothes. They also have the BEST customer service I am always so impressed when I call in with an issue. They are attentive and always so kind. Customer support is so important for a company. Thank you rufflebutts

Customer Service I had ordered my granddaughter some monogrammed fall outfits for her 1st birthday. I received the adorable clothes but one of the items was the wrong size. I called Customer Service and they immediately placed a new order with the correct size and monogram to be shipped out the same day. I was told to keep the incorrectly sized item since it was monogrammed so I didn’t even have the hassle to send it back. Impressive customer service! I will be a frequent customer for sure!