Never an issue! Always a pleasure working with this company! I cannot say enough good things about their customer service and how amazingly they communicate. I recommend this company to all my friends b/c it's a quality product and staff. Thank you Jumpflex, you are amazing!

Excellent customer service - replacement parts We purchased our trampoline about a year and a half ago. When we moved, we had to disassemble and reassemble it at the new house, and almost all the Velcro top straps broke. I reached out to customer service and within days they had sent me 12 new ones (we only needed 8!) for free, no questions asked. Excellent and quick customer service!

Got it during the pandemic Got it during the pandemic! All tramps were selling out everywhere. Came fast, set up fast. Superb quality. Our 5 kids including all the neighbor kids have accessed it. Held up fantastic over the last several years. No sign of wear and tear, we live in harsh climates. Snow and extreme heat and hold up perfectly. Good investment.

Great quality and great customer service I purchased a 15ft trampoline almost a year ago and we have absolutely loved it. Out of every trampoline we have owned I have by far been pleased with jumpflex quality. Recently our net tore and they were incredibly fast sending not only a replacement net but pole covers as well at no charge to me. If you're looking for a trampoline absolutely go with jumpflex!

Amazing in everyday! I can't believe how amazing their customer service was. Extremely prompt (as in almost immediate to get back to us). They went above and beyond to resolve our net issue, honoring the lifetime warranty with no questions asked. They mailed it right away to us and also did a great job of communicating throughout the process. It is so rare to find such amazing customer service now days and Jumpflex hit it out of the park! The money we spent on this trampoline has been more than worth it and would definitely buy from them again.