Amazing in everyday! I can't believe how amazing their customer service was. Extremely prompt (as in almost immediate to get back to us). They went above and beyond to resolve our net issue, honoring the lifetime warranty with no questions asked. They mailed it right away to us and also did a great job of communicating throughout the process. It is so rare to find such amazing customer service now days and Jumpflex hit it out of the park! The money we spent on this trampoline has been more than worth it and would definitely buy from them again.

Delivery was extra fast Delivery was extra fast! Came way earlier than promised. All 3 big boxes were sealed well with no equipment broken nor missing. My entire order matched exactly as I expected from Jumpflex website! Since installment we’ve had nothing but fun! It’s very sturdy. It’s definitely surviving our Oklahoma winds, rain, & ice storms.

Excellent customer service - replacement parts We purchased our trampoline about a year and a half ago. When we moved, we had to disassemble and reassemble it at the new house, and almost all the Velcro top straps broke. I reached out to customer service and within days they had sent me 12 new ones (we only needed 8!) for free, no questions asked. Excellent and quick customer service!

Easy assembly but…. The trampoline was very easy to put together. The bolt free design is great. The one issue is getting the nets over the poles. They are just too tight to pull over the foam. However covering the foam in baby powder solves the problem and the nets glide on.

Amazing Quality My wife and I purchased the 15ft JumpFlex for our 2 kids and we have had a blast spending time jumping as a family. The trampoline quality is top tier and the customer service has been fantastic. (While taking my trampoline poles down for winter I had a few bolts get stuck which I had to cut to remove. JumpFlex customer service helped me out and shipped replacement bolts the same day I emailed!!!!). I highly recommend the product for both the quality and support!