The gold standard for quality/service. Couldn't be happier with this purchase and the product support received. Purchased shortly after moving to new neighborhood. Our backyard instantly became the hangout for our kids and their friends because of this trampoline. The quality of these trampolines fill me with confidence that our kids and their friends can play safely.

Amazing in everyday! I can't believe how amazing their customer service was. Extremely prompt (as in almost immediate to get back to us). They went above and beyond to resolve our net issue, honoring the lifetime warranty with no questions asked. They mailed it right away to us and also did a great job of communicating throughout the process. It is so rare to find such amazing customer service now days and Jumpflex hit it out of the park! The money we spent on this trampoline has been more than worth it and would definitely buy from them again.

15ft arrived within 48 hours 15ft arrived within 48 hours , 3 boxes And 3 hours later , my 8 year old was doing front flips !!!! Super easy assembly. Most challenging was attaching safety net to poles , but get a ladder and slide over the top of the pole one at a time and secure the strap before moving to the next one and there are no issues and it was still pretty easy. Assembled all by myself one person The only disappointment is that the basketball attachment was out of stock and still not available

Warranty replacement quick and easy Fantastic customer service...quick and painless. Replacement parts were sent via warranty. Company clearly stands behind their product even after several years of use. Wouldn't hesitate to buy again if and when the time arises.

Never an issue! Always a pleasure working with this company! I cannot say enough good things about their customer service and how amazingly they communicate. I recommend this company to all my friends b/c it's a quality product and staff. Thank you Jumpflex, you are amazing!