Never an issue! Always a pleasure working with this company! I cannot say enough good things about their customer service and how amazingly they communicate. I recommend this company to all my friends b/c it's a quality product and staff. Thank you Jumpflex, you are amazing!

Fun and safe, having a blast as we jump to the moon! Ordered the 12' for my 2 daughters, 12 & 6. Order came fast, and somehow we were one spring short in the box. Customer service had it to us within 36 hours, and this trampoline has brought the entire family hours of fun, and helps us maintain our fitness!! Safety net is secure, as my little loves when mommy bounces her "to the moon!" Definitely recommend, as our neighbors have had theirs for 4 summers now.

Thank you jump flex! Customer support at jumpflex is above expectations. Not only do they make a quality product, but the warranty is outstanding and backed up by the company. It's an added bonus that the agent's New Zealand accents are so damn sexy.

Amazing in everyday! I can't believe how amazing their customer service was. Extremely prompt (as in almost immediate to get back to us). They went above and beyond to resolve our net issue, honoring the lifetime warranty with no questions asked. They mailed it right away to us and also did a great job of communicating throughout the process. It is so rare to find such amazing customer service now days and Jumpflex hit it out of the park! The money we spent on this trampoline has been more than worth it and would definitely buy from them again.

The gold standard for quality/service. Couldn't be happier with this purchase and the product support received. Purchased shortly after moving to new neighborhood. Our backyard instantly became the hangout for our kids and their friends because of this trampoline. The quality of these trampolines fill me with confidence that our kids and their friends can play safely.