Impressive service This is my third order from MoYu. On the second order I had ordered some puzzles that were out of stock. I was quickly contacted by Ms. Sophia. She explained the situation and offered a refund or store credit. I chose refund and had my money returned the next day. Ms. Sophia was so professional and polite. I was also surprised to have my money returned so quickly. It's just so refreshing to get such good service. In life things happen but how this was handled you have made a loyal customer Ms. Sophia. Thank you.

Missing pieces I recently ordered three models from MoYustore. One of the models was missing parts so I reached out to their customer service. Ms Sophia was very quick to respond to my email. Not only did she address the missing parts I was inquiring about, she encouraged me to check the parts of my other two models so she could resolve everything at once. In doing so, I discovered another missing part in one of the other models. Ms Sophia demonstrated strong customer service skills and resolved not only my original issue of missing pieces, but one that I was unaware of. I'm looking forward to completing my models and will be able to do so sooner thanks to her. Even missing the pieces, because of her excellent skills, I'm giving 5+ Stars! Thank you, Ms Sophia!

GREAT customer service !!! GREAT customer service !!!! I originally ordered 3 puzzles. One was sold out. Moyustore contacted me, and I changed the order. After receiving my puzzles, I found the instructions for 2 of them were missing. I sent an E-mail to Customer Support, and WITHIN 15 minutes had the instructions in an e-mail. I don't know how they could have done any better. I will definitely be ordering more items with Moyustore. First rate company

I order from the Moyustore every year… I order from the Moyustore every year and LOVE their 3D models! They are super addicting! Anytime I have ever had to reach out to Customer Support they have risen to the occasion and have been able to help me with whatever I have needed! Great product at a great price and even better Customer Service!

Awesome models and customer service! I have always had a great experience with MoYustore when buying models. For the first time recently I had an item ship which was missing a few small parts. I emailed them and they replaced them right away, free of charge. Great prices, amazing models and great customer service. The anglerfish and praying mantis now sit on my desk at work and they look awesome!