this company has awesome LIVE customer service. this company has awesome customer service!! YOu do not wait long for someone to pick up phone. They clearly want customers to be happy. Ed assured me I could call back if my granddaughter and I could not figure out box 2. She absolutely loves the engineering aspects, called me on MEET to demonstrate.

Almost as good as Christmas morning My grandson looks forward to his weekly Crunch Labs as much as Christmas morning! They are age appropriate, engaging and the videos perfectly explain the science behind the activity. One call to customer service clears up any questions and they solve matters quickly. Thank you for making such a fantastic product!

We had a Build Box returned by the post office We had a Build Box returned by the post office for no apparent reason. The Crunch Labs customer service notified me that the package had been returned and then sent out a replacement right away. They were pro-active which is a rare quality now days. Grandpa and the kiddos say Thank You Crunch Labs!

We paid $300 for a subscription and… We paid $300 for a subscription and when we got the first box it wasn't even taped. We were missing 7 pieces We called and they sent an email how to get replacement parts but the submit button will not work. It's Saturday customer service is closed until Monday, and my son is so disappointed he cannot do this. I'm pretty mad. I understand accidents happen but this is our first box, to me this could have been prevented. Am I going to have to go through this every month?!?! I really would rather have my money back.

Brilliant company- makes STEM fun and creative CrunchLabs is brilliant and this subscription is an amazing education service. My niece (10yo) love the boxes and the videos explain the ideas behind the build so well. She’s just finished year 1 and starting year 2. I’m in Australia and shipping is smooth and reliable. The few times I’ve needed customer support CrunchLabs have gotten back to me and given me the info I needed straight away.