Order change and Free Shipping impact ... Called and spoke to Donald about a free shipping issue. He pleasantly explained how the situation happened, and then he suggested a way to remedy it. I took him up on his suggestion, and we were done. It would have been easy to simply say "No, I am sorry there is nothing I can do for you" but he did not. Thanks Donald!

Entertainment Earth representative… Entertainment Earth representative Donald Tapia Reached out to me and explained my order. And the money I'll be getting back.I'm a price change. I only wish customer service was cool like this everywhere else.

I have been a happy dedicated customer… I have been a happy dedicated customer of Entertainment Earth for 20 + years and they are a great company. Normally my orders come in mint condition but today I received an order that both the box and figures inside were damaged. They were packed well and obviously EE was not at fault, but it had been mishandled en route. I called EE and Donald couldn’t have been any nicer or more helpful. He made things right ….This is why I will continue to do business with them . They’re a solid company with kind people like Donald who work there . Thanks EE !!

Great customer experience I called to make an adjustment to my order and Donald had great information and was super helpful. Definitely made me glad I placed my order with EE.

Excellent customer service Excellent customer service. Ronald was so personable. I really enjoyed talking with him!! I love this place!! Awesome stuff and great prices. There is something here for all ages and lots of nostalgia.