I have been a happy dedicated customer… I have been a happy dedicated customer of Entertainment Earth for 20 + years and they are a great company. Normally my orders come in mint condition but today I received an order that both the box and figures inside were damaged. They were packed well and obviously EE was not at fault, but it had been mishandled en route. I called EE and Donald couldn’t have been any nicer or more helpful. He made things right ….This is why I will continue to do business with them . They’re a solid company with kind people like Donald who work there . Thanks EE !!

I Love Entertainment Earth! Always extremely satisfied and impressed with Entertainment Earth, especially their Customer Support. It was an absolute pleasure speaking with Donald, who got me taken care of with the utmost professionalism and friendliness. I will definitely continue to happily give my business to E.E. because extraordinary individuals like Donald are there if you ever need assistance. Thank you so very much Donald!!

Let's see Let's see. Fraudulent charges on my credit card that I have to dispute. Damaged shipments. I was overcharged for shipping on more than one occasion. Customer service acts like robots who don't care.

I called this morning I called this morning, looking for information on an order. I was lucky enough to have Donald answer the phone. Not only did he exhibit patience, and empathy. He actually went out of his way to help. As an employer, he’s a keeper.

Turning a bad experience into a great onehe experience wasn't great initially… The experience wasn't great initially because our order was improperly returned to Entertainment Earth by UPS. However, after a few emails back and forth with no definitive answer, I called the customer service number provided. Your agent, Donald Tapia, was very personable and professional as he explained what happened. He then waived the reship fee and got our order processed to reship to us. He took great care to ensure that the order would be sent to the correct address, explained how the delivery process would work and even checked the status of another order we're waiting for. He was courteous and professional at all times and I would be very happy to deal with Donald again. Thank you!