Pop funko arrived with crushed corner Pop funko arrived with crushed corner. Was in bubble wrap and box not crushed so one would think it was carelessly packed that way. Tried calling during business hrs was on hold 24 min gave up. Emailed and left messages. They finally answered my message a week later. Was given option to return for a possible full refund pending your approval process as it says on packing slip or keep it for a discount. Unacceptble resolution in my opinion.not caring or take accountablity for mistake in shipping.

I have been a happy dedicated customer… I have been a happy dedicated customer of Entertainment Earth for 20 + years and they are a great company. Normally my orders come in mint condition but today I received an order that both the box and figures inside were damaged. They were packed well and obviously EE was not at fault, but it had been mishandled en route. I called EE and Donald couldn’t have been any nicer or more helpful. He made things right ….This is why I will continue to do business with them . They’re a solid company with kind people like Donald who work there . Thanks EE !!

Friendly customer service I have recently come under some new financial crisis that required me to have to cancel all my pre-orders. I had called their office and was connected with Donald Tapia. He did an amazing job and not only cleared my orders and possible debt that I would have been in, but also brightened my spirits during this trying time. Thank you for your support and friendly positive attitude.

Expensive shipping and handling I don't know why people say they are good when there shipping are expensive as hell ill stick with big bad toy store

Turning a bad experience into a great onehe experience wasn't great initially… The experience wasn't great initially because our order was improperly returned to Entertainment Earth by UPS. However, after a few emails back and forth with no definitive answer, I called the customer service number provided. Your agent, Donald Tapia, was very personable and professional as he explained what happened. He then waived the reship fee and got our order processed to reship to us. He took great care to ensure that the order would be sent to the correct address, explained how the delivery process would work and even checked the status of another order we're waiting for. He was courteous and professional at all times and I would be very happy to deal with Donald again. Thank you!