Pop funko arrived with crushed corner Pop funko arrived with crushed corner. Was in bubble wrap and box not crushed so one would think it was carelessly packed that way. Tried calling during business hrs was on hold 24 min gave up. Emailed and left messages. They finally answered my message a week later. Was given option to return for a possible full refund pending your approval process as it says on packing slip or keep it for a discount. Unacceptble resolution in my opinion.not caring or take accountablity for mistake in shipping.

Donald T's Awesomeness!! Donald Tapia was awesome! He was great at listening and answered all my questions in one fell swoop (unfortunately this is a rare skill nowadays). On top of that he was able to provide more in depth knowledge pertaining to my specific question and he was able to answer additional questions I had regarding potential future outcomes. Talk about a person who knows their stuff and can provide assurance!! Donald is the person you want on your side!

I Love Entertainment Earth! Always extremely satisfied and impressed with Entertainment Earth, especially their Customer Support. It was an absolute pleasure speaking with Donald, who got me taken care of with the utmost professionalism and friendliness. I will definitely continue to happily give my business to E.E. because extraordinary individuals like Donald are there if you ever need assistance. Thank you so very much Donald!!

Turning a bad experience into a great onehe experience wasn't great initially… The experience wasn't great initially because our order was improperly returned to Entertainment Earth by UPS. However, after a few emails back and forth with no definitive answer, I called the customer service number provided. Your agent, Donald Tapia, was very personable and professional as he explained what happened. He then waived the reship fee and got our order processed to reship to us. He took great care to ensure that the order would be sent to the correct address, explained how the delivery process would work and even checked the status of another order we're waiting for. He was courteous and professional at all times and I would be very happy to deal with Donald again. Thank you!

Great customer experience I called to make an adjustment to my order and Donald had great information and was super helpful. Definitely made me glad I placed my order with EE.