Excellent customer service Excellent customer service. Ronald was so personable. I really enjoyed talking with him!! I love this place!! Awesome stuff and great prices. There is something here for all ages and lots of nostalgia.

I love Entertainment Earth!! Always love shopping with them! Any issues I’ve ever had they’ve quickly taken care of to my satisfaction! I spoke to Donald earlier and he was such a big help, thank you so much!

I Love Entertainment Earth! Always extremely satisfied and impressed with Entertainment Earth, especially their Customer Support. It was an absolute pleasure speaking with Donald, who got me taken care of with the utmost professionalism and friendliness. I will definitely continue to happily give my business to E.E. because extraordinary individuals like Donald are there if you ever need assistance. Thank you so very much Donald!!

Avoid at all costs!!! I've never had a worse experience with an online retailer. I wasn't allowed to cancel an order I didn't need. They charged $35 to ship a gundam kit that cost $28 because apparently they charge you for all pre-orders you have when anything at all ships out. Then to return it I have to pay another $10 for a return label. And it's so convenient that the shipping isn't refundable. Y'know the shipping I paid for 6 items that haven't even been released yet but I was still charged for. So it would cost me a total of $47.38 to recieve a $29 refund. I can't comprehend why anyone would use this place. I heard good things so took a chance. Customer Service does not exist. I have never been treated so bad. Just a disgusting, predatory company.

Donald T's Awesomeness!! Donald Tapia was awesome! He was great at listening and answered all my questions in one fell swoop (unfortunately this is a rare skill nowadays). On top of that he was able to provide more in depth knowledge pertaining to my specific question and he was able to answer additional questions I had regarding potential future outcomes. Talk about a person who knows their stuff and can provide assurance!! Donald is the person you want on your side!