Wanted for years - worth the hype!! I have wanted the Foldable Helper Tower by Piccalio for almost 2 years after we used another helper tower with our first baby and hated it. I told my husband for our next child the Piccalio Foldable Helper Tower was a must have and SO happy with it! We started using it at 12 months old and it’s been a life changer for us in the kitchen. Timeless design and amazing wood. Love Love Love!!!

Shoddy product + poor customer service So far Piccalio has sent us two Mini Chef Foldable Helper Towers. The first was the defective older model. We waited months to be sent the replacement new model. Right away we saw that one of the pieces of the replacement was damaged. Reached out to customer service and they gave us the run around before sending a replacement for the broken piece. It took so long that we've moved and are finally getting back to trying to assemble the helper tower. Now we've discovered that two of the legs are missing screw holes and we are missing several screws and a support bar. I'm so tired of dealing with this shoddy product and waiting on their customer service to respond to our needs. Can't imagine how long it will take to get the newest issues resolved...

Provided false information and ignored my cancellation request I sent a cancellation request within seconds of placing the order since the shipping address was incorrect (their website UI is horrible with no order review page). I immediately sent an email to the support email since there is no live chat/business phone number to call. A day later I’ve got the email that they shipped my order despite my cancellation. I checked the shipping number they included and it was NOT yet shipped, only the request was created. I sent the screenshots and ask them to cancel but they falsely replied that they already shipped it. Apparently, my cancellation within seconds of placing the order and even screenshots a day later that it’s not yet shipped did not matter. I have lost money, would not receive the product and I have got a very scammy feeling about his business operates. DO NOT DO BUSINESS with them!

Great! Our little guy, who is 14 months old, LOVES the helper tower and we do too. Not only does it allow him to be involved in the kitchen (without having to hold him all of the time) but it is also so beautifully made.

Faulty product; no help from company Less than 1 year ago, we purchased a foldable Piccalio learning tower on Facebook marketplace because the wait time for the product on the web site was months and we wanted it as a Christmas gift for our son. While I never take chances with my child's safety, I found that the person selling the towers "refurbished" was actually the owner of the company-Ali Tavsanoglu-selling them directly so I thought we had found a great loophole. The owner warned me when I picked up the chair to keep an eye on the bolts that hold the handle bars in place, and that they may need to be tightened from time to time if we folded it up a lot. Which we did and occasionally found it needed to be tightened. No big deal. Unfortunately, the wear and tear of this action repeatedly over the course of a year completely stripped the holes, to the point where the handlebars were no longer staying in and became a real safety hazard for our 2 year old. I reached out to the owner to ask if we could get replacement parts and was immediately blocked on Facebook. So I then reached out directly to Piccalio, even offering to pay for the parts, understanding that our purchasing circumstance was unusual and not covered by a warranty. They declined stating that they couldn't help us. We spent $199 on this product. It didn't even last a year and now both the owner and the company are refusing to take any ownership despite the fact that I have a receipt showing my transaction with the company’s CEO. It's extremely disappointing. If you stand by your products, you should stand by them no matter what channel they are sold through. And the company's owners shouldn't be selling faulty products through a sketchy back door in the first place.