Terrible service Nice web and potentially nice products. However, one of the worst customer service I have experienced. Automated template with photo and nice speech after purchase is far from good. They don't communicate properly - no business email skill, no signature, no apology for problems, not answering on question, no proper info given. Just all wrong, giving it one last chance before cancelling the purchase they are not willing to complete, nor to give relevant info about. Don't buy there, find your wooden puzzle elsewhere.

Received defective Unidragon puzzle Bought a Unidragon puzzle through Amazon. Expensive. Right away when i open the box, there is a disclaimer from the company about missing pieces or defective puzzles, asking purchasers not to diss them on the internet in case this happens... Well, guess what! The pieces provided to me in my box DID NOT fit together early on, and thus the mandala puzzle COULDNT be completed. I am a seasoned puzzler, finishing very complex challenges with great patience. This company CLEARLY has PROBLEMS in their manufacture to automatically include this disclaimer along with their product! I was happy i bought this through Amazon in that i received an immediate refund with free return shipping rather than having to work directly with Unidragon to return ship and then wait for my refund. I will never buy a puzzle from this company again.

It looks like a typical scam with… It looks like a typical scam with Chinese products - one day a company opens Facebook page with broad advertising campaign reaching most of us. Then many sister-sites are also opened with exactly same products. And after 1-2 months they are all gone. Still, I decided to place an order on Monday, received the package on Friday. Neat minimalistic packaging, inside everything as advertised. Really good quality of plywood puzzles, with beautiful colors. So I don't know if it's scam or not (maybe they ship only to selected few?) but in my case I'm 100% happy and recommend the product.

Bought few Unidragon puzzles Bought few Unidragon puzzles, owl, and 2 mandalas. Quality is great and looks amazing, not like cheap chinese versions you can be familiar with if you are in to puzzles. Overall really satisfied with product and customer service.

RUSSIAN FACTORY! RUSSIAN FACTORY! I’ve been buying these puzzles for some years as a xmas present tradition. I tried to stop an already delayed order after I got tired of waiting and realizing the factory of the puzzles are in Russia. Same story as all other reviews regarding customer service. Just awful and a total waste of time. Never got the stuff canceled, never heard back from them, never got instructions on how to send the puzzle back etc. Unidragon is on my black list now.