WORST RETURN POLICY I'VE EVER SEEN Do NOT purchase from here unless you are 100000% sure on the item and KNOW that you will like it. Per their return policy, you can NOT return ANYTHING for ANY REASON unless you not have the original packaging AND it has NEVER been used. I have never seen such an awful return policy. Baby items are hit or miss and you never really know if you're going to like the item or not, so shopping here is a strict gamble - definitely not worth it. The car seat I attempted to return was over $500 and only used for a week.

scammers. We bought 3 carseats (2 nuna revv and 1 maxi cosi which turned out to be a dangerous unsecure design). We returned the maxi cosi and they received our return july 26th and ignore all our efforts to get an update since then.. They kept all our money and the carseat. We called and the lady cut us off after we gave the order number, rudely saying "we'll check the warehouse. BYE" and then she hung up! We emailed, and got no responses multiple times. We commented on their instagram posts and they said oh no we are so sorry, DM us and we'll help you. We DMed them and they didn't even reply since 5 days ago.

Ordered a high backed booster seat and… Ordered a high backed booster seat and got e-mail from them that it shipped. Status never changed on UPS from "The delivery date will be provided as soon as possible", and learned it was out of stock when called. OK, that happens. CS rep didn't process refund when it was first requested, and was very rude on second phone call.

Ordered 4 crystal clear Qdos baby gates… Ordered 4 crystal clear Qdos baby gates for a total of over $600. 2 arrived with significant scratches. 1 never arrived. Was told the last one would ship within 3 days, then a week goes by, I ask about it - it's on back order. Replacement for scratched baby gates arrive - one is cracked. Albee baby doesn't answer the phone and barely responds to email. Thank goodness the manufacturer responded to my emails. Probably would use Amazon or BuyBuyBaby in the future.

Excellent customer service Excellent customer service and high quality products! Bought a Miffy First Light lamp and a Stokke Steps High Chair. Unfortunately the chair came with some scratches. Albeebaby quickly gave me different options, whereof I choose a partial refund, instead of returning the chair or parts of it.