really long shipping time😣 I placed two orders for plushies on November 9th, they were shipped on the 13th and then i got some regular updates until the 22nd, when i stopped getting updates. I understand they ship from China but it’s been almost two weeks since an update on my order. I’m probably gonna see if i can get a refund🤷🏻‍♂️

Good product. Timely shipping. Ordered for Christmas gift and product arrived in time. Very good product. Registering for an account allowed me to get very detailed shipping information for my orders. The only downside: their contact email doesn't seem to work. Initially I didn't register an account, and couldn't find tracking information. Registering using the same email address I placed the order with solved the problem.

Good products and response time, but shipping issues My first order from Mewaii came on time as expected in November. My second order on December 7 had very delayed tracking information. Customer service did get back to me very promptly each interaction. I requested a refund multiple times but they did not respond to that; instead they sent me a replacement shipment that did come in a timely fashion. The first shipment also eventually got here but tracking info was completely off. I did not have to return the first shipment. The products are good, order was accurate, and customer service was responsive. Sounds from other reviews like their third-partner logistics company and tracking is less-than-stellar, especially during the holiday season.

I bought 4 different stuffies from here… I bought 4 different stuffies from here and they r beautiful my daughters both loved them all . Only one had a little less stuffy inside but others was great . Shipping did take a while, didn’t get everything till after Christmas but they was still happy.. I was glad that we at least got them all . I would order again but a lot sooner so I can make sure they arrive on time especially if it’s a holiday or birthday..

Unimpressed, long wait time Ordered on 11/24/23, they waited a week to ship, and I never received until 1/5/24. Tracking would just stop for weeks at a time. Customer service kept asking me to be patient. Once received, I was disappointed in the capybara I purchased. Threads hanging and smaller than I was expecting (I paid for a 15”, this measures about 11”. No tags stitched in, no hang tags. This having been 50% off, between the plushie and the shipping cost I paid about $30. This is worth about $10. Never again. Don’t waste your money. Amazon didn’t have the exact design I wanted, and I was under the impression this was buying directly from the manufacturer. I should have done a bit more research.