Good products and response time, but shipping issues My first order from Mewaii came on time as expected in November. My second order on December 7 had very delayed tracking information. Customer service did get back to me very promptly each interaction. I requested a refund multiple times but they did not respond to that; instead they sent me a replacement shipment that did come in a timely fashion. The first shipment also eventually got here but tracking info was completely off. I did not have to return the first shipment. The products are good, order was accurate, and customer service was responsive. Sounds from other reviews like their third-partner logistics company and tracking is less-than-stellar, especially during the holiday season.

Arrived and happy Ordered there two times already and so far all packages arrived safely. The products were as advertized, only one seam was slightly imperfect but alright considering the price. Took over a week each time but as long as it arrives I'm happy. Was also faster than other comparable plush shops online.

Cute Quality Plushes I'm seeing a lot of references to TikTok and "Live" in these reviews and I can't speak to any of that... but I purchased directly from their website on 3 separate occasions and have had no issues. The shipping does take a while (coming from China to US) but it does come eventually and has decent tracking. The plushies are soft and high quality. It takes a day or two for them to fully fluff up after being vacuum-packed.

If I could give zero stars I would If I could give zero stars I would. I ordered an item on 12/4/23. I paid for expedited shipping and still as of 1/10/24 no item and no update to tracking! I have emailed customer service multiple times and they continue to tell me to be patient! I have asked for a refund at least 4 times and still no refund just them saying “let me check logistics”. DO NOT buy from this company.

Got Exactly What I Wanted And It Only Took 10 Days My plushie arrived ten days from the date of shipment, which surprised me since it was in the middle of Chinese New Year. The plushie came safely vacuum-packed and puffed up to its proper size in minutes and is amazingly soft and squishy as advertised. No issues with the sewing or stuffing at all. Would easily buy from Mewaii again.