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Trustify360 - Default Title

1001 Modelkits

2 Passage Philippe Auguste, 75011, Paris, France

http://www.1001modelkits.com

Visit this site

2.85

Based on 20 Reviews

35.00%

10.00%

5.00%

45.00%

About 1001 Modelkits

1001modelkits, which was created by model enthusiasts with extensive experience in online sales, provides you with the world’s largest selection of models and accessories. We feature all types of models (Airplanes, Tanks and military vehicles, boats, cars, motorcycles, Radio-controll Figurines, etc.). Thanks to our relationships with suppliers, we provide you with access to over 100,000 product references, from the biggest brands: Tamiya, Italeri, Airfix, Heller, Hasegawa, etc. The most specialized brands are also in the spotlight: Emhar, HobbyBoss, Aber, etc. Quality service from an e-commerce professional The founder of 1001modelkits has extensive e-commerce experience, namely as the Chief Operating Officer (COO) of one of Europe’s leading price comparison websites. Our cutting-edge logistical platform guarantees that your orders will be placed securely and shipped fast. 1001modelkits also features a peace-of-mind guarantee, which allows you to return your product within 30 days instead of 7. Delivery is handled through UPS or USPS : in either case, your order is tracked and you can check the delivery status of your order in your personal client area. Payment security is provided by Paypal, our partner bank.

Contact Info

http://www.1001modelkits.com
2 Passage Philippe Auguste, 75011, Paris, France
[email protected]

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Shipping start takes >6 days HANDING OVER the parcel to the courier is already taking 5 business days SO FAR. Only thing you get from their support are useless automated AI responses. Imagine ordering 7 days before Christmas and still not having your gift on time, amateuristic.

And the dreadful customer service continues... On 6th February I posted a 1 out of 5 star rating for dreadful customer service. I was contacted two days later saying that I would receive a refund for my shipping costs and that this would be complete within 14 working days. It’s working day 19 and guess what? Yep, no refund, even after chasing them again. Seriously - how **bad** can customer service get?! If I could give a rating of less than one, I would.

Good experience with 1001Hobbies Good experience with 1001Hobbies! There were some bargains to be had on this site, so I held my breath, ignored some of the more unsettling Trustpilot comments and made an order. Well, I got my items today and very pleased I am with them too. Well packaged and in good condition. 1001 Hobbies took only a little longer than some companies to get the items to my door but provided good communication and updates throughout. While not being able to vouch for the more negative feedback they've recieved on Trustpilot, I think it'd be fair to document my own. If you see a bargain on their site, give them a try!

Whenever I order any kits the service… Whenever I order any kits the service is excellent. The delivery is very good considering the circumstances due to the pandemic. The fact that everyone is experiencing such problems due to covid-19 makes their service so good. Keep up the good work. Yours sincerely, William.

Excellent Customer Service I contacted customer service about what I thought was an incomplete order (turns out it shipped in two boxes with one arriving Friday and the second on Monday). 1001Models quickly responded to my email query. I've ordered from them for years and they're the best with prompt and careful shipping and, now I can add, customer service! You can order with confidence from 1001Models.

1001 Modelkits

http://www.1001modelkits.com

About 1001 Modelkits

Tags

Contact Info

Gihipoxu

Martin Callen

D.W.

William Clarke

Sandra Binkley