John Goodman
GBOrder a large model of USS HORNET Order a large model of USS HORNET, agreed and paid costs in feb 2021, model arrived in March 2021 with additional shipping costs of £70.00. Returned goods as unauthorised additional cost. They agreed refund within 14working days, I'm still waiting 6 weeks later for refund and now they don't even respond to my emails. So much for customer care!!!!!!! Your better with a English company a leased they keep to there work.
David Falkner
GBFrench company using a British URL A company using a “.co.uk” URL, and quoting their prices in pounds sterling, but are actually based in France, which I found out when I was informed my parcel had just cleared customs, and then finding out I had a 20% customs charge to pay. I guess partly my fault for not checking close enough, and not looking at reviews beforehand. Eventually had to contact PayPal a month later to sort out a refund after I repeatedly asked them to recall the product as I wasn’t going to pay the customs fee. AVOID!
Tom Meyer
GBExcellent communication and prompt… Excellent communication and prompt service. Although I haven't received my package yet, that's due to the United States Postal Service's black hole, NOT to 1001 Modelkits. If I see something I want and they have it, I'll get it from them.
PC
GBCrooked outfit - AVOID Avoid, this lot are professionally incompetent and very shadowy. They are not in the UK which they falsely represent. I ordered a P40 book, a month later a set of F16 decals arrived. The returns process took a few more months and many emails, then 6 months later another set of F16 decals arrived. I still have no book and no sign of getting my money back
Anthony Opoku
GBPrompt response to Customers Prompt response