Shipping delays, but responsive team I ordered my daughter's outfit on September 4th. Today is November 5th and it still has not shipped to me. A very nice person reached out to me today to give me an update on my order and asked if I would prefer a refund instead. I am very appreciative of their friendly and helpful customer service.

Completely Unreliable All products appear to be made in China and come with Chinese logos/tags on the items. What is the point of even having a brand name? Also, took two months for the items to arrive (all separately) and at one point customer service was completely down and tracking information was vague or unobtainable. Granted, this is during a pandemic. But all around, horrible experience, and by the time clothing arrived, they no longer fit my baby.

Cute stuff- unreliable Three stars for great customer service. They really did try to correct issues right away- there were just so many issues. I want to love them because the clothes are adorable, but cheaply made and the sizing was so inconsistent my little wasn’t able to wear anything. It either came too small or by the time it fit it was out of season. And shipping took a while. I think if they ever switch suppliers they would probably be a good place to order.

Customer service can't be bothered to do their job These low ratings are completely justified. I got clothes for my daughter as a gift, and most of my order came in more than a month ago, save for one piece. Instead of tracing my order like every other retailer does as best practice, they want ME to chase down the gift items and photo the pieces I wasn't missing so that they can chase down the one that was. They're too lazy to address the problem of their own creation, instead they want to distract me with meaningless busy work. I've requested a refund, I'll write a follow-up review on that experience if it runs similar to this one.

Awful online “store.” I have never left… Awful online “store.” I have never left a bad review of anything in my life. They take over a month to ship, their customer service is not helpful, and I’m fully prepared for the clothes to be bad quality seeing as the site doesn’t seem legit. They constantly delete bad reviews/comments on social media so that no one is aware of what will actually happen when you order from them.