Never ever get anything from them Never ever get anything from them, very bad after sales customer service and careless manager , who was informed that the oculus would be repaired but waited that the warranty is finished to tell me that it’s not possible as the vendor didn’t accept. He didn’t want to submit that he didn’t do the necessary before warranty was finished and dragged me many time to mirdif city center to try the oculus that was not repaired at all and then to tell me to pick the item as it is….what a respect towards customers ! I hope the higher management would do something…

my daughter has her registry set up for… my daughter has her registry set up for the baby she's expecting, but so far two purchases have been shipped directly to my daughter without ANY INFORMATION in regards to who it came from. my friend that ordered one of the items also said she did not receive any notification of the item shipping or being received. ii would NOT recommend their baby registry to anyone. amazon can do the same, and you get notifications. My daughter is sitting with a nice giftbox of items and zero idea who it is from.

idiocracy They took out the gender filter on the website, so now you can't narrow your search options down to boys toys, or girls toys. Effectively destroying a major part of the sites functionality. I cant imagine why they'd decide this was a good idea, but it's not helping anybody. It just makes it more difficult to use their website.

Will NEVER shop there again! Horrible baby registry experience. Horrendous experience from start to finish! it's so ridiculous that they keep the gift giver's name a secret and when they send stuff in the mail I have no way of knowing who to thank! Their system and site are extremely wonky and were missing lots of stuff I scanned in-store. And the biggest issue is that they lie about their return policy!!!! They claim I can return gifts but they will not let you do it in-store because "there's no receipt" which they NEVER EVER PROVIDE IN THE PACKAGES THEY SENT!!!!!! Completely unacceptable and disgusting!!!

Damaged and unpackaged Recieved my parcel - a large water table which was a suprise for my sons Christmas present, in absolutely no delivery packaging so you could see what the item was, and absolutely damaged and battered. My son saw the item immediately ruining his suprise, and on emailing Toys R Us to complain, I was offered a £3 refund (on a £60 item!) Terrible service.