I called the store to ask for a product… I called the store to ask for a product and the manager, Linda, I believe couldn't be nicer and more helpful! She actually went up to the offices and looked through all the boxes to find the one I was hoping for! She held it for me and I picked it up the next morning. There was an extremely happy child on Christmas with this toy! All the employees in the kitchener location were SUPER friendly and helpful. Thank you sooo very much!

Toys R Us uses Canpar Express Courier Service Just to make people aware that I had ordered from Toys R Us and they use Canpar Express delivery service. This is an extremely unreliable courier service and has poor customer service. I will no longer be ordering items that require delivery from Toys R Us for this reason.

I had the best experience in my local… I had the best experience in my local location (St Catharines) and couldn't be more pleased. I was greeted by a girl who looked like she loved what she was doing, and directed to what I was looking for so I could get on my way. From the time I walked in until I walked out I was addressed with smiles and it was seamless. This is my experience every time I go (smiling, helpful staff) and it is what keeps me coming back.

Horrid customer 'service'. Was charged double for 2 stuffed toys supposedly on special and had to return to get a refund. Argumentative moody manager tried to tell me that I can't get refunded. Eventually I was re-imbursed but such unpleasant service has soured my desire to ever shop there again. CHECK your receipts BEFORE leaving the store. On the upside their Our Generation dolls are plentiful and in stock and all the accessories a child could ever want. I was hoping to get a specific Care Bear that was not in stock. Care Bears are huge with kids this year. I'll order online in future.

Toys R Us is a horrible company Toys R Us is a horrible company. They don’t allow you to pick up large items in store, and make extra $ by making you pay a shipping fee (which is upwards of $80). Customer service will not help you. I did my baby registry here and they also don’t allow you to put large items on it so you can’t get the completion discount they “offer”. I’d use Amazon - they have the same things and shipping/service is great.