I had the best experience in my local… I had the best experience in my local location (St Catharines) and couldn't be more pleased. I was greeted by a girl who looked like she loved what she was doing, and directed to what I was looking for so I could get on my way. From the time I walked in until I walked out I was addressed with smiles and it was seamless. This is my experience every time I go (smiling, helpful staff) and it is what keeps me coming back.

This is specific to Canadian… This is specific to Canadian Toys/Babies R Us. I havent had any issues in store or online. I open my packages when they arrive and verify quality and functionality. I contacted them as I ordered a 3 pack of Dr Browns bottles, but it only came with two bottles. They didn't even try to send me to a store, or sent it back... they took my word and provided a full refund for that item - which truthfully was beyond generous and beyond the resolution I had hoped for.

knowledgeable and friendly staff I purchased 2 bikes and a Nintendo switch at Toys r us on West Broadway Vancouver. I had an excellent service from Bernardo who helped my kids trying the bikes and recommending the best ones for their size. Also, he knew everything about Nintendo and the games and suggested the most fun and suitable for my kids. Bernardo was helpful, friendly, and patient with us, and I highly recommend his services at Toys r us. We had a great experience at the store!

Save your money and buy from elsewhere. Save your money and buy from elsewhere. I ordered the Nuna Rev car seat online and never received it. When i contacted Toys r Us, after two weeks they basically said they can't replace or refund me since their 'investigation' shows the the delivery taking the route to the delivery address. They couldn't provide me with a picture of the successful delivery or if anyone had signed for it. They did nothing, advised me to dispute the chargers with my credit card. i had to go and re-buy the car seat again from elsewhere - putting me out of pocket.

I ordered two items for next day… I ordered two items for next day delivery & they did not appear. I contacted customer services around 5 times that day as Royal Mail tracking down. They replied by saying I had placed my order a day later which I had not, and had confirmation e mails sent for my order saying it had been processed & due delivery etc. The customer service team despite e mailing so many times during the day did not respond. Will not be using this company again, and will make sure I spread the word. I stayed in the whole day & had paid for express ( next day) delivery.