knowledgeable and friendly staff I purchased 2 bikes and a Nintendo switch at Toys r us on West Broadway Vancouver. I had an excellent service from Bernardo who helped my kids trying the bikes and recommending the best ones for their size. Also, he knew everything about Nintendo and the games and suggested the most fun and suitable for my kids. Bernardo was helpful, friendly, and patient with us, and I highly recommend his services at Toys r us. We had a great experience at the store!

Their return policy makes it nearly… Their return policy makes it nearly impossible to return any item. Must be within 30 days, unopened, with original receipt… period! We received two nearly identical gifts, one being a toysRus exclusive toy. I kept it aside, politely thanked those who bought it; and attempted to return the unopened box, a ToysRUs exclusive, still currently in their shelves, 3 days after Christmas in hopes of store credit to buy a different baby doll. Nope, turned away and refused. Do not shop here for any gifts!

Will NEVER shop there again! Horrible baby registry experience. Horrendous experience from start to finish! it's so ridiculous that they keep the gift giver's name a secret and when they send stuff in the mail I have no way of knowing who to thank! Their system and site are extremely wonky and were missing lots of stuff I scanned in-store. And the biggest issue is that they lie about their return policy!!!! They claim I can return gifts but they will not let you do it in-store because "there's no receipt" which they NEVER EVER PROVIDE IN THE PACKAGES THEY SENT!!!!!! Completely unacceptable and disgusting!!!

This is specific to Canadian… This is specific to Canadian Toys/Babies R Us. I havent had any issues in store or online. I open my packages when they arrive and verify quality and functionality. I contacted them as I ordered a 3 pack of Dr Browns bottles, but it only came with two bottles. They didn't even try to send me to a store, or sent it back... they took my word and provided a full refund for that item - which truthfully was beyond generous and beyond the resolution I had hoped for.

Shopped at toys R us in Vancouver Shopped at toys R us in Vancouver , Broadway location for years now and never have I had a better experience than last weekend . Alexander the employee was exceptional and went out of his way to make sure we were all taken care of. He answered questions and was very patient with my four year old daughter . Very much appreciated as we had doubts and were looking elsewhere to buy a car for her as well. Upon dealing with him we were hooked and never thought about leaving without making the purchase from him. He also followed up which was a great added touch ! Please see him (Alexander) for all your needs at this location.