knowledgeable and friendly staff I purchased 2 bikes and a Nintendo switch at Toys r us on West Broadway Vancouver. I had an excellent service from Bernardo who helped my kids trying the bikes and recommending the best ones for their size. Also, he knew everything about Nintendo and the games and suggested the most fun and suitable for my kids. Bernardo was helpful, friendly, and patient with us, and I highly recommend his services at Toys r us. We had a great experience at the store!

Worst company ever Worst company ever. Even censors your reviews! I submitted a 2-star review for a product I received last week. The low rating was due to poor accountability for a PAID shipping experience, and the fact that the item, which was meant to be a gift, came in ripped packaging. A few days later, I received an email indicating that my review had been moderated - as in, they were not going to post my review online. The email I received said "it doesn’t meet [Toys R Us] current website posting guidelines". This is censorship and I am appalled that after asking for my review, this is the response I received. I took the time to offer other customers my honest opinion and instead, was silenced. How absolutely ridiculous!

idiocracy They took out the gender filter on the website, so now you can't narrow your search options down to boys toys, or girls toys. Effectively destroying a major part of the sites functionality. I cant imagine why they'd decide this was a good idea, but it's not helping anybody. It just makes it more difficult to use their website.

my daughter has her registry set up for… my daughter has her registry set up for the baby she's expecting, but so far two purchases have been shipped directly to my daughter without ANY INFORMATION in regards to who it came from. my friend that ordered one of the items also said she did not receive any notification of the item shipping or being received. ii would NOT recommend their baby registry to anyone. amazon can do the same, and you get notifications. My daughter is sitting with a nice giftbox of items and zero idea who it is from.

I called the store to ask for a product… I called the store to ask for a product and the manager, Linda, I believe couldn't be nicer and more helpful! She actually went up to the offices and looked through all the boxes to find the one I was hoping for! She held it for me and I picked it up the next morning. There was an extremely happy child on Christmas with this toy! All the employees in the kitchener location were SUPER friendly and helpful. Thank you sooo very much!