Save your money and buy from elsewhere. Save your money and buy from elsewhere. I ordered the Nuna Rev car seat online and never received it. When i contacted Toys r Us, after two weeks they basically said they can't replace or refund me since their 'investigation' shows the the delivery taking the route to the delivery address. They couldn't provide me with a picture of the successful delivery or if anyone had signed for it. They did nothing, advised me to dispute the chargers with my credit card. i had to go and re-buy the car seat again from elsewhere - putting me out of pocket.

Shopped at toys R us in Vancouver Shopped at toys R us in Vancouver , Broadway location for years now and never have I had a better experience than last weekend . Alexander the employee was exceptional and went out of his way to make sure we were all taken care of. He answered questions and was very patient with my four year old daughter . Very much appreciated as we had doubts and were looking elsewhere to buy a car for her as well. Upon dealing with him we were hooked and never thought about leaving without making the purchase from him. He also followed up which was a great added touch ! Please see him (Alexander) for all your needs at this location.

Toys R Us uses Canpar Express Courier Service Just to make people aware that I had ordered from Toys R Us and they use Canpar Express delivery service. This is an extremely unreliable courier service and has poor customer service. I will no longer be ordering items that require delivery from Toys R Us for this reason.

Horrid customer 'service'. Was charged double for 2 stuffed toys supposedly on special and had to return to get a refund. Argumentative moody manager tried to tell me that I can't get refunded. Eventually I was re-imbursed but such unpleasant service has soured my desire to ever shop there again. CHECK your receipts BEFORE leaving the store. On the upside their Our Generation dolls are plentiful and in stock and all the accessories a child could ever want. I was hoping to get a specific Care Bear that was not in stock. Care Bears are huge with kids this year. I'll order online in future.

Toys R Us is a horrible company Toys R Us is a horrible company. They don’t allow you to pick up large items in store, and make extra $ by making you pay a shipping fee (which is upwards of $80). Customer service will not help you. I did my baby registry here and they also don’t allow you to put large items on it so you can’t get the completion discount they “offer”. I’d use Amazon - they have the same things and shipping/service is great.