No price adjustments / poor customer service Nothing great about their items and they will not honor price adjustments. Save your money and buy directly from other large stores that will value your business, stand behind their product, and respect you enough to return your money if you've overpaid. The customer service at this company is non-existent. They are super greedy, I won't be shopping here again! No surprise that I now see here that they don't respond to negative reviews. I wish I had done my research before spending so much money on pajamas.

Great clothes and customer service! My family is very swedish...late one sleepiness night I came across the most perfect swedish Christmas clothes for me kiddos!!! It was a tad expensive but they were just too perfect plus I was going to get a decent discount from subscribing to emails. Too bad in my tired state I purchased and forgot to put in the code from my email subscription. I emailed them admitting it was my own error but wondering if they could help me out. I never received a response, but I did receive the appropriate credit!!! So customer service and clothes were fantastic!

Striped pajamas are not the quality… Striped pajamas are not the quality they were about 5 years ago! They were very thick and long lasting. Now they are very thin and stretchy and become worn a lot quicker with normal use. I will be finding another brand not worth it anymore!

I am so disappointed in Hanna Anderson I am so disappointed in Hanna Anderson. I have purchased clothes from them for over 30 years. My own 5 children and now my 7 grandchildren are are wearing and handing down the garments. No question, the best clothing for daily styles and practical living. Comfortable and great styling. I am truly 100% behind their clothing. Shipping and discounts are another thing. I purchased the other day, before discounts, 7 pairs of pajamas that came to over $300. I had a 20% discount code and with the discounts that were on a few pairs of the pajamas, my total was coming out at $200. I buy these pajamas every year for Easter for my grandchildren who live in 3 different states. With that being said, unless I made 3 different orders, they would not ship to different locations, even though shipping was free. If I made 3 different purchases, they wouldn't give me the 20% discount, except on ONE of the purchases. So, you see the dilemma!! To make this story shorter, I had to have all of the pajamas shipped to me and will now have to ship them myself to the various locations. I even asked if they would give me expedited shipping to get them to me quicker so that I could turn around and get them to the kids by Easter, and the answer was NO. I find this very disappointing from a company like them and think they should figure issues like this out or should have at least overnighted my order so that I could turn around and pay for shipping to get them to the grandkids on time. I gave this issue 24 hours before deciding if it was worth writing a review but I just am so bummed that this was even a situation. I hope it brings attention to them as a company as a whole and they work on issues like this.

Pathetic customer service Pathetic customer service. Ordered something on Nov 7 and delivery stated 7-11 days. Today is Nov 29th and the package is still not here. Tried emailing them several times, no answer. Tried calling their customer service and spent over 1 hour on hold without anyone picking up on two different occasions. TOTALLY DISGUSTED. WILL NEVER ORDER FROM THEM AGAIN.