Sizing is off Sizing is off. I purchased size 3 for my daughter which was super short. Next time, I purchased similar style pants in size 4, super long, measurements on the website is way off. It takes 2 weeks of ship items, had to beg for tracking # for one order as it was not updated to the website. Overall quality was worse than last year. Never purchasing from them again.

Customer service is non existent … Clothes are great quality but customer service is non existent. I don’t think they even have a CS department. I am still waiting on a confirmation of a return and a credit to my account for merchandise returned from 6 wks ago. This is totally ridiculous. I am seriously considering never buying their clothes again ( I don’t care how nice they are) .I have called 2x and emailed 2x and haven’t heard a thing.

Their return policy is a scam Their return policy is a scam. They sent a defective item and will not refund it. They have tried requiring me to send the item back to them which requires a printer and then requires me go to a drop off location, and after that they said their policy only includes Hanna Anderson gift cards as a refund option, even though the first person who wrote me said they would refund it to original form of payment. It also says it will take 2-3 weeks or more after the item is received for them to issue a repayment. This was a $17 item from a $300 order which arrived badly stained from some sort of factory oil. Just a ridiculous company and I won't support them in the future, which is unfortunate because other than that item the clothes were decent.

My last two orders placed had items… My last two orders placed had items cancelled. I’ve been a shopper for 6+ years. With 4 kids I’m a frequent shopper. Customer service seems to be declining. I shop with Boden now and even Gap bc they have much better customer service and policies. Quality is good but not good enough to make up for poor support.

This company does not offer price… This company does not offer price adjustment. I asked my order to be cancelled as it was placed just a day before the sale and it has not been shipped yet. They would not cancel or offer free return. I expected a better customer service from this company. For the price, very disappointed.