Pathetic customer service Pathetic customer service. Ordered something on Nov 7 and delivery stated 7-11 days. Today is Nov 29th and the package is still not here. Tried emailing them several times, no answer. Tried calling their customer service and spent over 1 hour on hold without anyone picking up on two different occasions. TOTALLY DISGUSTED. WILL NEVER ORDER FROM THEM AGAIN.

This company does not offer price… This company does not offer price adjustment. I asked my order to be cancelled as it was placed just a day before the sale and it has not been shipped yet. They would not cancel or offer free return. I expected a better customer service from this company. For the price, very disappointed.

The best pijamas ever! I was skeptical to buy when I saw the reviews here, but I have to say that I’m more than satisfied!! They are actually better than the picture and the material it’s just comfortable and very nice quality. For reference, I bought the “Dear Deer” Christmas pijamas.

High Quality Fabrics We have ordered from HA for several years, now, and we have not had any problems with their customer service. Very rarely, we will receive an item that is damaged or has a printing flaw, but they have always refunded us, right away, via their live chat. (Most items arrive in high quality, perfect condition.) They have a ton of organic cotton options, but many of their other fabrics are still STANDARD 100 by OEKO-TEX® (even if not organic) for added safety. Love this brand!

Striped pajamas are not the quality… Striped pajamas are not the quality they were about 5 years ago! They were very thick and long lasting. Now they are very thin and stretchy and become worn a lot quicker with normal use. I will be finding another brand not worth it anymore!