Nonexistent Customer Service If you order anything, pray that no issues happen during the shipping process. Placed my order one month ago (end of May) and the status still says “Label Created” for FedEx. It has been that way for 3 weeks. I reached out to Customer Service and got no response. Tried again and got no response. So I went to my credit card provider and requested a refund from them which they quickly processed. How does a seemingly reputable company have zero customer service and also take my money without delivering any product whatsoever? I will never be ordering from them again and urge everyone to reconsider.

Sizing is off Sizing is off. I purchased size 3 for my daughter which was super short. Next time, I purchased similar style pants in size 4, super long, measurements on the website is way off. It takes 2 weeks of ship items, had to beg for tracking # for one order as it was not updated to the website. Overall quality was worse than last year. Never purchasing from them again.

Worst customer service I've EVER seen Worst customer service I've EVER seen. I placed an order in October for family Christmas photos and still have not received them (6 weeks later). I've been trying to contact Hanna Andersson to figure out what happened to the order and it's been the most ridiculous experience. For the past 6 days I've been calling 20-40 times per day and still have not gotten an answer (most recently the phone line seems to be fully down so you can't even dial in). I've left 3 voicemails and sent numerous emails. I will never do this again.

These are not hand me down quality like… These are not hand me down quality like they claim. They feel thicker than old navy, but no better quality. Super disappointed. I was hoping for some amazing jammies to provide comfort for this crazy time. Unfortunately we are left with some scratchy, overpriced jammies. Colors are true to what I online. Quality is not. I'm super disappointed. I know that isnt how I would want people to feel about my brand, disappointed.

Shipping to APO addresses I ordered several items the first week of November to be shipped to an APO address. No one ever mentioned that due to the way they ship to APO addresses the items you order will not get to the addressee for 4-6 weeks or even longer. I was just given that information today (by a rude employee) when I called to see where the order was. It’s now been 4 weeks and they have no idea where my order is because instead of using a flat rate USPS box to ship, they use Fed Ex which carries the order to Chicago where it sits for several weeks before someone picks it up to ship to the APO address. LUDICROUS! I have ordered from numerous stores. Those items got to their APO destination in 2-21/2 weeks. The things ship USPS flat rate arrive in 2 weeks. Why Hanna Anderson doesn’t want to do better for Military families is beyond me!