My last two orders placed had items… My last two orders placed had items cancelled. I’ve been a shopper for 6+ years. With 4 kids I’m a frequent shopper. Customer service seems to be declining. I shop with Boden now and even Gap bc they have much better customer service and policies. Quality is good but not good enough to make up for poor support.

Striped pajamas are not the quality… Striped pajamas are not the quality they were about 5 years ago! They were very thick and long lasting. Now they are very thin and stretchy and become worn a lot quicker with normal use. I will be finding another brand not worth it anymore!

Worst customer service I've EVER seen Worst customer service I've EVER seen. I placed an order in October for family Christmas photos and still have not received them (6 weeks later). I've been trying to contact Hanna Andersson to figure out what happened to the order and it's been the most ridiculous experience. For the past 6 days I've been calling 20-40 times per day and still have not gotten an answer (most recently the phone line seems to be fully down so you can't even dial in). I've left 3 voicemails and sent numerous emails. I will never do this again.

I am so disappointed in Hanna Anderson I am so disappointed in Hanna Anderson. I have purchased clothes from them for over 30 years. My own 5 children and now my 7 grandchildren are are wearing and handing down the garments. No question, the best clothing for daily styles and practical living. Comfortable and great styling. I am truly 100% behind their clothing. Shipping and discounts are another thing. I purchased the other day, before discounts, 7 pairs of pajamas that came to over $300. I had a 20% discount code and with the discounts that were on a few pairs of the pajamas, my total was coming out at $200. I buy these pajamas every year for Easter for my grandchildren who live in 3 different states. With that being said, unless I made 3 different orders, they would not ship to different locations, even though shipping was free. If I made 3 different purchases, they wouldn't give me the 20% discount, except on ONE of the purchases. So, you see the dilemma!! To make this story shorter, I had to have all of the pajamas shipped to me and will now have to ship them myself to the various locations. I even asked if they would give me expedited shipping to get them to me quicker so that I could turn around and get them to the kids by Easter, and the answer was NO. I find this very disappointing from a company like them and think they should figure issues like this out or should have at least overnighted my order so that I could turn around and pay for shipping to get them to the grandkids on time. I gave this issue 24 hours before deciding if it was worth writing a review but I just am so bummed that this was even a situation. I hope it brings attention to them as a company as a whole and they work on issues like this.

High Quality Fabrics We have ordered from HA for several years, now, and we have not had any problems with their customer service. Very rarely, we will receive an item that is damaged or has a printing flaw, but they have always refunded us, right away, via their live chat. (Most items arrive in high quality, perfect condition.) They have a ton of organic cotton options, but many of their other fabrics are still STANDARD 100 by OEKO-TEX® (even if not organic) for added safety. Love this brand!