Customer service is non existent … Clothes are great quality but customer service is non existent. I don’t think they even have a CS department. I am still waiting on a confirmation of a return and a credit to my account for merchandise returned from 6 wks ago. This is totally ridiculous. I am seriously considering never buying their clothes again ( I don’t care how nice they are) .I have called 2x and emailed 2x and haven’t heard a thing.

Refund on return takes *five weeks* Clothing is high-quality and truly lovely. However, I had $237 worth of clothes to return. These items were unopened. Ordered Dec 4, returned Dec 12, using their FedEx label which cost me $5. I called customer service today wondering where my refund was, and was told it will take an additional *7 business days* for them to process. Counting New Year’s, that’s *January 11*. The delay was attributed to the holiday, FedEx being swamped, Hanna Anderson being so busy, etc. The representative was matter-of-fact, as if this processing time was an industry standard. I have never experienced a refund process that took more than 14 days, let alone *a month* from shipping to refund. I find this wholly unacceptable and as much as I value their clothing, I won’t be back.

Their return policy is a scam Their return policy is a scam. They sent a defective item and will not refund it. They have tried requiring me to send the item back to them which requires a printer and then requires me go to a drop off location, and after that they said their policy only includes Hanna Anderson gift cards as a refund option, even though the first person who wrote me said they would refund it to original form of payment. It also says it will take 2-3 weeks or more after the item is received for them to issue a repayment. This was a $17 item from a $300 order which arrived badly stained from some sort of factory oil. Just a ridiculous company and I won't support them in the future, which is unfortunate because other than that item the clothes were decent.

Shipping to APO addresses I ordered several items the first week of November to be shipped to an APO address. No one ever mentioned that due to the way they ship to APO addresses the items you order will not get to the addressee for 4-6 weeks or even longer. I was just given that information today (by a rude employee) when I called to see where the order was. It’s now been 4 weeks and they have no idea where my order is because instead of using a flat rate USPS box to ship, they use Fed Ex which carries the order to Chicago where it sits for several weeks before someone picks it up to ship to the APO address. LUDICROUS! I have ordered from numerous stores. Those items got to their APO destination in 2-21/2 weeks. The things ship USPS flat rate arrive in 2 weeks. Why Hanna Anderson doesn’t want to do better for Military families is beyond me!

Worst customer service I've EVER seen Worst customer service I've EVER seen. I placed an order in October for family Christmas photos and still have not received them (6 weeks later). I've been trying to contact Hanna Andersson to figure out what happened to the order and it's been the most ridiculous experience. For the past 6 days I've been calling 20-40 times per day and still have not gotten an answer (most recently the phone line seems to be fully down so you can't even dial in). I've left 3 voicemails and sent numerous emails. I will never do this again.