No price adjustments / poor customer service Nothing great about their items and they will not honor price adjustments. Save your money and buy directly from other large stores that will value your business, stand behind their product, and respect you enough to return your money if you've overpaid. The customer service at this company is non-existent. They are super greedy, I won't be shopping here again! No surprise that I now see here that they don't respond to negative reviews. I wish I had done my research before spending so much money on pajamas.

Hanna Andersson used to be so good to … Hanna Andersson used to be so good to deal with - prompt customer service, great products, good website, reasonable shipping times. Now there is no customer service, and the website is time-consuming and frustrating to navigate, shipping times are long. What happened - change of management or financial troubles?! The only good thing still are the products. Hanna please fix your problems before you lose all your customers! That would be a big loss to us!

Refund on return takes *five weeks* Clothing is high-quality and truly lovely. However, I had $237 worth of clothes to return. These items were unopened. Ordered Dec 4, returned Dec 12, using their FedEx label which cost me $5. I called customer service today wondering where my refund was, and was told it will take an additional *7 business days* for them to process. Counting New Year’s, that’s *January 11*. The delay was attributed to the holiday, FedEx being swamped, Hanna Anderson being so busy, etc. The representative was matter-of-fact, as if this processing time was an industry standard. I have never experienced a refund process that took more than 14 days, let alone *a month* from shipping to refund. I find this wholly unacceptable and as much as I value their clothing, I won’t be back.

This company does not offer price… This company does not offer price adjustment. I asked my order to be cancelled as it was placed just a day before the sale and it has not been shipped yet. They would not cancel or offer free return. I expected a better customer service from this company. For the price, very disappointed.

Pathetic customer service Pathetic customer service. Ordered something on Nov 7 and delivery stated 7-11 days. Today is Nov 29th and the package is still not here. Tried emailing them several times, no answer. Tried calling their customer service and spent over 1 hour on hold without anyone picking up on two different occasions. TOTALLY DISGUSTED. WILL NEVER ORDER FROM THEM AGAIN.