Their return policy is a scam Their return policy is a scam. They sent a defective item and will not refund it. They have tried requiring me to send the item back to them which requires a printer and then requires me go to a drop off location, and after that they said their policy only includes Hanna Anderson gift cards as a refund option, even though the first person who wrote me said they would refund it to original form of payment. It also says it will take 2-3 weeks or more after the item is received for them to issue a repayment. This was a $17 item from a $300 order which arrived badly stained from some sort of factory oil. Just a ridiculous company and I won't support them in the future, which is unfortunate because other than that item the clothes were decent.

I am so disappointed in Hanna Anderson I am so disappointed in Hanna Anderson. I have purchased clothes from them for over 30 years. My own 5 children and now my 7 grandchildren are are wearing and handing down the garments. No question, the best clothing for daily styles and practical living. Comfortable and great styling. I am truly 100% behind their clothing. Shipping and discounts are another thing. I purchased the other day, before discounts, 7 pairs of pajamas that came to over $300. I had a 20% discount code and with the discounts that were on a few pairs of the pajamas, my total was coming out at $200. I buy these pajamas every year for Easter for my grandchildren who live in 3 different states. With that being said, unless I made 3 different orders, they would not ship to different locations, even though shipping was free. If I made 3 different purchases, they wouldn't give me the 20% discount, except on ONE of the purchases. So, you see the dilemma!! To make this story shorter, I had to have all of the pajamas shipped to me and will now have to ship them myself to the various locations. I even asked if they would give me expedited shipping to get them to me quicker so that I could turn around and get them to the kids by Easter, and the answer was NO. I find this very disappointing from a company like them and think they should figure issues like this out or should have at least overnighted my order so that I could turn around and pay for shipping to get them to the grandkids on time. I gave this issue 24 hours before deciding if it was worth writing a review but I just am so bummed that this was even a situation. I hope it brings attention to them as a company as a whole and they work on issues like this.

Hanna Andersson used to be so good to … Hanna Andersson used to be so good to deal with - prompt customer service, great products, good website, reasonable shipping times. Now there is no customer service, and the website is time-consuming and frustrating to navigate, shipping times are long. What happened - change of management or financial troubles?! The only good thing still are the products. Hanna please fix your problems before you lose all your customers! That would be a big loss to us!

The best pijamas ever! I was skeptical to buy when I saw the reviews here, but I have to say that I’m more than satisfied!! They are actually better than the picture and the material it’s just comfortable and very nice quality. For reference, I bought the “Dear Deer” Christmas pijamas.

Refund on return takes *five weeks* Clothing is high-quality and truly lovely. However, I had $237 worth of clothes to return. These items were unopened. Ordered Dec 4, returned Dec 12, using their FedEx label which cost me $5. I called customer service today wondering where my refund was, and was told it will take an additional *7 business days* for them to process. Counting New Year’s, that’s *January 11*. The delay was attributed to the holiday, FedEx being swamped, Hanna Anderson being so busy, etc. The representative was matter-of-fact, as if this processing time was an industry standard. I have never experienced a refund process that took more than 14 days, let alone *a month* from shipping to refund. I find this wholly unacceptable and as much as I value their clothing, I won’t be back.