Customer service is non existent … Clothes are great quality but customer service is non existent. I don’t think they even have a CS department. I am still waiting on a confirmation of a return and a credit to my account for merchandise returned from 6 wks ago. This is totally ridiculous. I am seriously considering never buying their clothes again ( I don’t care how nice they are) .I have called 2x and emailed 2x and haven’t heard a thing.

Pathetic customer service Pathetic customer service. Ordered something on Nov 7 and delivery stated 7-11 days. Today is Nov 29th and the package is still not here. Tried emailing them several times, no answer. Tried calling their customer service and spent over 1 hour on hold without anyone picking up on two different occasions. TOTALLY DISGUSTED. WILL NEVER ORDER FROM THEM AGAIN.

Refund on return takes *five weeks* Clothing is high-quality and truly lovely. However, I had $237 worth of clothes to return. These items were unopened. Ordered Dec 4, returned Dec 12, using their FedEx label which cost me $5. I called customer service today wondering where my refund was, and was told it will take an additional *7 business days* for them to process. Counting New Year’s, that’s *January 11*. The delay was attributed to the holiday, FedEx being swamped, Hanna Anderson being so busy, etc. The representative was matter-of-fact, as if this processing time was an industry standard. I have never experienced a refund process that took more than 14 days, let alone *a month* from shipping to refund. I find this wholly unacceptable and as much as I value their clothing, I won’t be back.

Striped pajamas are not the quality… Striped pajamas are not the quality they were about 5 years ago! They were very thick and long lasting. Now they are very thin and stretchy and become worn a lot quicker with normal use. I will be finding another brand not worth it anymore!

These are not hand me down quality like… These are not hand me down quality like they claim. They feel thicker than old navy, but no better quality. Super disappointed. I was hoping for some amazing jammies to provide comfort for this crazy time. Unfortunately we are left with some scratchy, overpriced jammies. Colors are true to what I online. Quality is not. I'm super disappointed. I know that isnt how I would want people to feel about my brand, disappointed.