No price adjustments / poor customer service Nothing great about their items and they will not honor price adjustments. Save your money and buy directly from other large stores that will value your business, stand behind their product, and respect you enough to return your money if you've overpaid. The customer service at this company is non-existent. They are super greedy, I won't be shopping here again! No surprise that I now see here that they don't respond to negative reviews. I wish I had done my research before spending so much money on pajamas.

Customer service is non existent … Clothes are great quality but customer service is non existent. I don’t think they even have a CS department. I am still waiting on a confirmation of a return and a credit to my account for merchandise returned from 6 wks ago. This is totally ridiculous. I am seriously considering never buying their clothes again ( I don’t care how nice they are) .I have called 2x and emailed 2x and haven’t heard a thing.

The best pijamas ever! I was skeptical to buy when I saw the reviews here, but I have to say that I’m more than satisfied!! They are actually better than the picture and the material it’s just comfortable and very nice quality. For reference, I bought the “Dear Deer” Christmas pijamas.

Shipping to APO addresses I ordered several items the first week of November to be shipped to an APO address. No one ever mentioned that due to the way they ship to APO addresses the items you order will not get to the addressee for 4-6 weeks or even longer. I was just given that information today (by a rude employee) when I called to see where the order was. It’s now been 4 weeks and they have no idea where my order is because instead of using a flat rate USPS box to ship, they use Fed Ex which carries the order to Chicago where it sits for several weeks before someone picks it up to ship to the APO address. LUDICROUS! I have ordered from numerous stores. Those items got to their APO destination in 2-21/2 weeks. The things ship USPS flat rate arrive in 2 weeks. Why Hanna Anderson doesn’t want to do better for Military families is beyond me!

These are not hand me down quality like… These are not hand me down quality like they claim. They feel thicker than old navy, but no better quality. Super disappointed. I was hoping for some amazing jammies to provide comfort for this crazy time. Unfortunately we are left with some scratchy, overpriced jammies. Colors are true to what I online. Quality is not. I'm super disappointed. I know that isnt how I would want people to feel about my brand, disappointed.