Customer service is non existent … Clothes are great quality but customer service is non existent. I don’t think they even have a CS department. I am still waiting on a confirmation of a return and a credit to my account for merchandise returned from 6 wks ago. This is totally ridiculous. I am seriously considering never buying their clothes again ( I don’t care how nice they are) .I have called 2x and emailed 2x and haven’t heard a thing.

These are not hand me down quality like… These are not hand me down quality like they claim. They feel thicker than old navy, but no better quality. Super disappointed. I was hoping for some amazing jammies to provide comfort for this crazy time. Unfortunately we are left with some scratchy, overpriced jammies. Colors are true to what I online. Quality is not. I'm super disappointed. I know that isnt how I would want people to feel about my brand, disappointed.

Worst customer service I've EVER seen Worst customer service I've EVER seen. I placed an order in October for family Christmas photos and still have not received them (6 weeks later). I've been trying to contact Hanna Andersson to figure out what happened to the order and it's been the most ridiculous experience. For the past 6 days I've been calling 20-40 times per day and still have not gotten an answer (most recently the phone line seems to be fully down so you can't even dial in). I've left 3 voicemails and sent numerous emails. I will never do this again.

Pathetic customer service Pathetic customer service. Ordered something on Nov 7 and delivery stated 7-11 days. Today is Nov 29th and the package is still not here. Tried emailing them several times, no answer. Tried calling their customer service and spent over 1 hour on hold without anyone picking up on two different occasions. TOTALLY DISGUSTED. WILL NEVER ORDER FROM THEM AGAIN.

Hanna Andersson used to be so good to … Hanna Andersson used to be so good to deal with - prompt customer service, great products, good website, reasonable shipping times. Now there is no customer service, and the website is time-consuming and frustrating to navigate, shipping times are long. What happened - change of management or financial troubles?! The only good thing still are the products. Hanna please fix your problems before you lose all your customers! That would be a big loss to us!