Great clothes and customer service! My family is very swedish...late one sleepiness night I came across the most perfect swedish Christmas clothes for me kiddos!!! It was a tad expensive but they were just too perfect plus I was going to get a decent discount from subscribing to emails. Too bad in my tired state I purchased and forgot to put in the code from my email subscription. I emailed them admitting it was my own error but wondering if they could help me out. I never received a response, but I did receive the appropriate credit!!! So customer service and clothes were fantastic!

Refund on return takes *five weeks* Clothing is high-quality and truly lovely. However, I had $237 worth of clothes to return. These items were unopened. Ordered Dec 4, returned Dec 12, using their FedEx label which cost me $5. I called customer service today wondering where my refund was, and was told it will take an additional *7 business days* for them to process. Counting New Year’s, that’s *January 11*. The delay was attributed to the holiday, FedEx being swamped, Hanna Anderson being so busy, etc. The representative was matter-of-fact, as if this processing time was an industry standard. I have never experienced a refund process that took more than 14 days, let alone *a month* from shipping to refund. I find this wholly unacceptable and as much as I value their clothing, I won’t be back.

Durable Clothing and Sizing with Room to Grow I finally gave HannaAndersson a try and was pleasantly surprised. Their fabrics seem high quality and durable - so far everything I’ve purchased looks like new after washing. Nothing has shrunk (although I never machine dry clothing anyway - the dryer just eats the fabric). The patterns and colors are lovely, and the sizing is great. Everything fits true to size, and still seems to provide lots of room in which to grow. I will definitely continue buying from HannaAndersson.

My last two orders placed had items… My last two orders placed had items cancelled. I’ve been a shopper for 6+ years. With 4 kids I’m a frequent shopper. Customer service seems to be declining. I shop with Boden now and even Gap bc they have much better customer service and policies. Quality is good but not good enough to make up for poor support.

Sizing is off Sizing is off. I purchased size 3 for my daughter which was super short. Next time, I purchased similar style pants in size 4, super long, measurements on the website is way off. It takes 2 weeks of ship items, had to beg for tracking # for one order as it was not updated to the website. Overall quality was worse than last year. Never purchasing from them again.