My last two orders placed had items… My last two orders placed had items cancelled. I’ve been a shopper for 6+ years. With 4 kids I’m a frequent shopper. Customer service seems to be declining. I shop with Boden now and even Gap bc they have much better customer service and policies. Quality is good but not good enough to make up for poor support.

Great clothes and customer service! My family is very swedish...late one sleepiness night I came across the most perfect swedish Christmas clothes for me kiddos!!! It was a tad expensive but they were just too perfect plus I was going to get a decent discount from subscribing to emails. Too bad in my tired state I purchased and forgot to put in the code from my email subscription. I emailed them admitting it was my own error but wondering if they could help me out. I never received a response, but I did receive the appropriate credit!!! So customer service and clothes were fantastic!

Shipping to APO addresses I ordered several items the first week of November to be shipped to an APO address. No one ever mentioned that due to the way they ship to APO addresses the items you order will not get to the addressee for 4-6 weeks or even longer. I was just given that information today (by a rude employee) when I called to see where the order was. It’s now been 4 weeks and they have no idea where my order is because instead of using a flat rate USPS box to ship, they use Fed Ex which carries the order to Chicago where it sits for several weeks before someone picks it up to ship to the APO address. LUDICROUS! I have ordered from numerous stores. Those items got to their APO destination in 2-21/2 weeks. The things ship USPS flat rate arrive in 2 weeks. Why Hanna Anderson doesn’t want to do better for Military families is beyond me!

Striped pajamas are not the quality… Striped pajamas are not the quality they were about 5 years ago! They were very thick and long lasting. Now they are very thin and stretchy and become worn a lot quicker with normal use. I will be finding another brand not worth it anymore!

Hanna Andersson used to be so good to … Hanna Andersson used to be so good to deal with - prompt customer service, great products, good website, reasonable shipping times. Now there is no customer service, and the website is time-consuming and frustrating to navigate, shipping times are long. What happened - change of management or financial troubles?! The only good thing still are the products. Hanna please fix your problems before you lose all your customers! That would be a big loss to us!