High Quality Fabrics We have ordered from HA for several years, now, and we have not had any problems with their customer service. Very rarely, we will receive an item that is damaged or has a printing flaw, but they have always refunded us, right away, via their live chat. (Most items arrive in high quality, perfect condition.) They have a ton of organic cotton options, but many of their other fabrics are still STANDARD 100 by OEKO-TEX® (even if not organic) for added safety. Love this brand!

Nonexistent Customer Service If you order anything, pray that no issues happen during the shipping process. Placed my order one month ago (end of May) and the status still says “Label Created” for FedEx. It has been that way for 3 weeks. I reached out to Customer Service and got no response. Tried again and got no response. So I went to my credit card provider and requested a refund from them which they quickly processed. How does a seemingly reputable company have zero customer service and also take my money without delivering any product whatsoever? I will never be ordering from them again and urge everyone to reconsider.

Pathetic customer service Pathetic customer service. Ordered something on Nov 7 and delivery stated 7-11 days. Today is Nov 29th and the package is still not here. Tried emailing them several times, no answer. Tried calling their customer service and spent over 1 hour on hold without anyone picking up on two different occasions. TOTALLY DISGUSTED. WILL NEVER ORDER FROM THEM AGAIN.

Their return policy is a scam Their return policy is a scam. They sent a defective item and will not refund it. They have tried requiring me to send the item back to them which requires a printer and then requires me go to a drop off location, and after that they said their policy only includes Hanna Anderson gift cards as a refund option, even though the first person who wrote me said they would refund it to original form of payment. It also says it will take 2-3 weeks or more after the item is received for them to issue a repayment. This was a $17 item from a $300 order which arrived badly stained from some sort of factory oil. Just a ridiculous company and I won't support them in the future, which is unfortunate because other than that item the clothes were decent.

My last two orders placed had items… My last two orders placed had items cancelled. I’ve been a shopper for 6+ years. With 4 kids I’m a frequent shopper. Customer service seems to be declining. I shop with Boden now and even Gap bc they have much better customer service and policies. Quality is good but not good enough to make up for poor support.