In warehouse is great, online kinda bad In warehouse is great, but online is kinda bad. First off, their search barely works, you have to really game it in order to find what you want. And the delivery is pretty lackluster. Often you have to pay for delivery, but it isn't even fast or competent delivery. Items frequently missing, getting support for missing items is a lot more cumbersome than other online retailers. Will keep shopping in store, but not sure I am interested in shopping on costco.com anymore.

No other retailer insults customers like Costco Recent shopping at Costco; a new high for groceries for us: $700. PROS Attractive, large, well-lit stores; wide aisles; good, deep inventory; large, wide, organic food selections -- even organic dog treats! Descriptions and prices of items are clear and easy to locate. Of course, excellent prices are the main reason for Costco's success. CONS Manipulation and insults to shoppers: No descriptive signs anywhere in the store, as to where items, or categories of goods, are located. Worse, no signs on any aisles, so one of forced to go up-and-down each aisle, or risk missing an item on one's shopping list. I don't know of any other retailer that treats their customers like that. I constantly see parents with children forced to go through rows of cookies, ice creams, pizzas, etc., etc. That makes it very difficult for children not to see / ask for generally unhealthy items.

Costco On Line should not be in Business I have been a very loyal member/customer of Costco for over 20 years now and their online side of the business is totally pathetic and unacceptable. I have and am presently experiencing ridiculous delays up to 2 months in getting appliances delivered. Have had 5 defective appliances within 6 hours of being delivered out of 10 appliance ordered in total in a 4 month time period. Have waited over 2 months to get another fridge as example and on and on and on? I have had about 40 conversations with customer service reps, customer service supervisors and one apparent online department senior management person giving a total of about 16 different people. So far 1 supervisor actually did look after 1 situation out of a dozen or more. I have now caught Costco twice shorting me on refunds. One was shorting me about $280.00 on a fridge and the other one was about $1,000.00 on another fridge. Please note i learn't about these shortages 2 weeks plus after the credit was suppose to issued so it isn't a case of me not giving them enough time. When are the Real Senior Management people going to investigate what is going on here???

I have never had an order arrive on… I have never had an order arrive on time from Costco in over the last three years and 2 different homes of mine. Some things never change!

Great Prices and Great Product I was surprised to see so many negative reviews about Costco since they are a low cost warehouse with no frills, but the savings get passed to the consumer. Great place to save money on staple products like fruits, vegetables, and other great finds. A lot of my friends are also enjoy Costco, some wear their Kirkland logo with pride. They also have a great return policy, if things are not you expected. I actually think they have a very fare return policy too.