Place my 2-day delivery order on 43 24… I placeed my 2-day delivery order on 4-3-24 and had to call them on 4-5-24 to see where my order was as I had not received any updates ,it had not even been shipped. Now it has shipped and it still sitting in Phoenix Arizona and I'm in Denver Colorado. I'd like Costco to explain how this can be two day delivery that they're advertising. This has been a total fiasco with Costco, I've recently had knee surgery and need the products that I ordered. My account has been charged but no product!

Costco On Line should not be in Business I have been a very loyal member/customer of Costco for over 20 years now and their online side of the business is totally pathetic and unacceptable. I have and am presently experiencing ridiculous delays up to 2 months in getting appliances delivered. Have had 5 defective appliances within 6 hours of being delivered out of 10 appliance ordered in total in a 4 month time period. Have waited over 2 months to get another fridge as example and on and on and on? I have had about 40 conversations with customer service reps, customer service supervisors and one apparent online department senior management person giving a total of about 16 different people. So far 1 supervisor actually did look after 1 situation out of a dozen or more. I have now caught Costco twice shorting me on refunds. One was shorting me about $280.00 on a fridge and the other one was about $1,000.00 on another fridge. Please note i learn't about these shortages 2 weeks plus after the credit was suppose to issued so it isn't a case of me not giving them enough time. When are the Real Senior Management people going to investigate what is going on here???

Thoughtless packaging We ordered some patio furniture - a couple chairs, a couch - and the delivery truck came today. When they opened the back and looked at our condo, they said they couldn’t bring it in. Everything was in one box, about the size of a Mini Cooper, and couldn’t fit through any gate much less our front door. They somehow got it into our one car garage where it will stay until two old people figure out what to do.

Failed to compete job paid for Failed to compete job paid for. Deliver, install and haul away. I ordered a fridge for one that has gone bad. The shut off valve is under the kitchen sink. Was told I needed to pay a plumber to come install another one directly behind fridge for install. Then the snuck of leaving front door open, lights on and didn't haul away broken old fridge. Save the Hassel, go else where. Deal will cost way more in the end. For struggling single parent households this is how corporations take advantage. They should be ashamed.

Can't say good enough things Can't say good enough things. Costco offers great products, reasonable prices, great customer support and excellent return policy. The only minor con is they shuffle through too many product. I do appreciate new products but things I love tends to disappear.