No other retailer insults customers like Costco Recent shopping at Costco; a new high for groceries for us: $700. PROS Attractive, large, well-lit stores; wide aisles; good, deep inventory; large, wide, organic food selections -- even organic dog treats! Descriptions and prices of items are clear and easy to locate. Of course, excellent prices are the main reason for Costco's success. CONS Manipulation and insults to shoppers: No descriptive signs anywhere in the store, as to where items, or categories of goods, are located. Worse, no signs on any aisles, so one of forced to go up-and-down each aisle, or risk missing an item on one's shopping list. I don't know of any other retailer that treats their customers like that. I constantly see parents with children forced to go through rows of cookies, ice creams, pizzas, etc., etc. That makes it very difficult for children not to see / ask for generally unhealthy items.

Place my 2-day delivery order on 43 24… I placeed my 2-day delivery order on 4-3-24 and had to call them on 4-5-24 to see where my order was as I had not received any updates ,it had not even been shipped. Now it has shipped and it still sitting in Phoenix Arizona and I'm in Denver Colorado. I'd like Costco to explain how this can be two day delivery that they're advertising. This has been a total fiasco with Costco, I've recently had knee surgery and need the products that I ordered. My account has been charged but no product!

My order was canceled because support… My order was canceled because support is very poor. Of course costco is not good enough to cancel canceled order. I was forced to reorder sam tv in higher price, I was promised by Harry - refund but I never recieved price match refund. Also I was promised same delivery slot day for new order as I Book day off and installation guy for old delivery date but delivery company - Kinetic Logistics not answering, They just sending automated emails ad text with apologies. So I'm over 2 weeks without money and tv. Also I was promised by support different delivery company will be used but unfortunately delivery was booked with same poor company- Kinetic Logistics. I'll never use them again.

Stroke Survivor rebuffed Long-time customer at same location. I know, and call, many employees by their first name. I use the "express/self serve" registers, because I cannot use my left hand for lifting even 5# items, and I have balance issues. Last month, Lori, refused to scan my items, and said, "God does not make mistakes," when I explained I was a stroke survivor. Two days ago, Brad, told me that I had to scan my own 6 items, and I had three options: go to a regular register, wait up to 10 minutes for someone to help me, or talk to a manager.

I have never had an order arrive on… I have never had an order arrive on time from Costco in over the last three years and 2 different homes of mine. Some things never change!