Poor quality, and deny warranty claims I purchased the natural escape mattress, which arrived in September 2020. My husband and I followed all of the care instructions, unpacking it immediately, and placing it on a high-quality boxspring. Unfortunately, we have never owned a lower quality mattress. Within the first year, it was clear that there were indents forming where we sleep. Again- we have followed all manufacturer instructions, and have treated our bed with care- we are of average height and weight. Nonetheless, we are left with a mattress that has developed bad indentations that are causing back pain, and are worsening. When we sent My Green Mattress photos of the worsening issue in 2022, we were told their team cannot see any indentations or visible defects, and denied us warranty coverage. Instead they offered us a 50% discount on a new mattress. So in response to our complaint that their mattress was defective, they denied our warranty claim and instead offered us the opportunity to give them more money for another defective product. Do not buy from My Green Mattress. Their product is of poor quality, and they do not follow through on their “20 year warranty”. After 3.5 years of owning their Natural Escape mattress, we have to go buy a replacement, as the problem continues to worsen, and our backs are in constant pain.

"Natural Escape" not great for the chemically sensitive - strong natural odors that don't offgas I purchased the Natural Escape Mattress and a Latex topper in September 2017. It's now late February 2018. I have moderate MCS (chemical sensitivity) and was looking for a mattress that wouldn't have any odors. While the Natural Escape may be one of the most comfortable mattresses I have ever laid on, and the owners and customer service are sooo nice, I wouldn't recommend this mattress if you consider yourself chemically sensitive or odor sensitve. The mattress has been off-gassing in a guest room for 5 1/2 months and the strong odor of both the natural wool and latex are dominating the room. My stepkids have slept in there without any problem, though when asked they did tell me they could smell the mattress. But I myself am unable to sleep on it because the smells have not dissipated at all. It doesn't smell like a typical non-natural mattress, it's just that the natural smells are so intense I can't take them.. I wish the company would offer a version of the mattress with wool that's been processed more to remove the smell. And I'm not sure why the latex still has this odor but it seems to be an issue with many latex products, not just mygreenmattress. A few years ago, I did successfully purchase an organic cotton and wool mattress from a custom mattress maker in NJ and I was able to sleep on that from Day 1 without a problem. Of course that mattress did not have any latex or the comfort factor that mygreenmattress has.

Satisfied with the product Satisfied with the product. Not satisfied with the delivery as it was dumped on my driveway and no attempt to knock nor ring the doorbell to notify delivery.

Not super happy with this bed Not super happy with this bed. Got a pillow topper for half off after wanting a return... but...

Smooth processing but firmer than advertised The ordering process and shipping were great. However I purchased the one sided echo twin mattress for my spare bedroom and it is supposed to be a 7 out of 10 for firmness according to the company, but while I definitely prefer a firm bed (and also have a Stearns and Foster luxury firm mattress and I would rate that one a 7 of 10), I’d rate the echo mattress a 9 of 10 (it was a 10 out of 10 out of the box but softened up a little bit after a few weeks use). I am looking for solutions to soften it up more, but by the time I potentially purchase an expensive topper to help, the cost will end up in a place where I would have just bought something else. Green Mattress does offer a topper, but even when discounted it is very pricey, so looking elsewhere and trying to keep it “green”