I preordered a plushie from them over a… I preordered a plushie from them over a year ago and they continue to push the month of release back and yet I can somehow buy the plush from other websites and have even seen it in stores, but when I tried to email them about this, they have never replied. The only way I have ever gotten a reply from them was writing a negative tweet about them and they reached out within hours, but they still weren't helpful at all. Avoid this website at all costs!

Great costumer service I had some issue with a pre order I made on May for a plushie, the truth is they never respond the emails, but the best way to contact them is via messenger, that’s where the 5 star review comes. After I contact them via messenger, they helped me solve my problem, they were very polite and helpful.

An absolute scam I placed a pre order… An absolute scam I placed a pre order over a year ago with no updates. Also there customer service does not message back. Shop literally anywhere else then this company

Don’t waste your time with them! Don’t waste your time ordering from them. I’ve sent emails and everything and no response. I pre ordered the rengoku nendoroid and no update since January saying that they received it but not a single tracking information has been sent to me. I gave up so I bought it somewhere else. Save your money and try other anime store websites.

If I could give you no stars I would I'm leaving this review because it looks like you respond to reviews here, as I've been unsuccessful in getting you to respond back to me via FB Messenger or email for the last 5 weeks about the status of my order. I have also filed a claim/complaint via PayPal. I want a full refund for the order I placed on September 28th and never received - Order #59540. Where is your customer service on this? Waiting for your response and refund.