Preorder a plush Never receive it ! I buy a pre-order plush Black lady sailor moon and I never receive it ! I buy it in february 2021 and we are in october 2021 never got it ! Try to send message via messenger never got a respond ! I wait for nothing ! I begin to think i will never receive it ! So i am going to pay twice the price in another site ! Very sad and disappointed ! Problably because its a preorder it take a lot a time ! I seriously losing hope !

An absolute scam I placed a pre order… An absolute scam I placed a pre order over a year ago with no updates. Also there customer service does not message back. Shop literally anywhere else then this company

zero stars If I could leave zero stars, I would. I preordered an item almost a year ago and was supposed to be available February 2022. Never received item, multiple attempts to contact company with no response. Asked for refund through order detail, but no refund. My daughter found the item through Amazon, even prior to the “release date” through loudpig and received it a few days later. Very disappointed and I just want my money back!

Ordered an item back in April of 2021 not received over a year later Ordered an item back in April of 2021. It's June 10th as of now. No order received, no tracking number, no follow up email, no nothing. They ignore all attempts at contact (they use a form you fill out on their website and don't give out an email, presumably to avoid a paper trail, shady behavior) and just seem like a group of scammers. Never buy from these people.

If I could give you no stars I would I'm leaving this review because it looks like you respond to reviews here, as I've been unsuccessful in getting you to respond back to me via FB Messenger or email for the last 5 weeks about the status of my order. I have also filed a claim/complaint via PayPal. I want a full refund for the order I placed on September 28th and never received - Order #59540. Where is your customer service on this? Waiting for your response and refund.