Customer Service Doesn't Respond The Kyojurou Rengoku nendoroid has yet to show up, haven't received in update in almost a year on the figure. I emailed them twice for ANY updates, info, help, etc. and have gotten nothing over the past month. The item is also no longer on the website which only heightens my anxiety and the feeling of being scammed. It feels like I've been scammed out of $65, I just want a refund at this point and no one has helped me receive that.

Bought the infamous Rei Ayanami Plush… Bought the infamous Rei Ayanami Plush Strap that was on the web site. After waiting for now 2 YEARS, still no update and now my order isn't even on the web site anymore. I contacted them and still no answer. I would recommend to NEVER buy from them.

Ordered an item back in April of 2021 not received over a year later Ordered an item back in April of 2021. It's June 10th as of now. No order received, no tracking number, no follow up email, no nothing. They ignore all attempts at contact (they use a form you fill out on their website and don't give out an email, presumably to avoid a paper trail, shady behavior) and just seem like a group of scammers. Never buy from these people.

Don’t waste your time with them! Don’t waste your time ordering from them. I’ve sent emails and everything and no response. I pre ordered the rengoku nendoroid and no update since January saying that they received it but not a single tracking information has been sent to me. I gave up so I bought it somewhere else. Save your money and try other anime store websites.

VERY shady! I ordered 2 Nendoroids from them (they were not pre-orders) and only received one. I tried to contact them SO many times to get an update on the other one, but didn't hear anything. Their website says to contact through Facebook Messenger but when I tried to do that, I got an automated response that they're "taking a short break" and to use the Contact form on the website. I e-mailed their Support, and I even tried to DM them on Twitter. Nothing. It's been almost 3 weeks. I had to open a dispute through Sezzle to attempt to get my money back. Do NOT order from here!!