Bought the infamous Rei Ayanami Plush… Bought the infamous Rei Ayanami Plush Strap that was on the web site. After waiting for now 2 YEARS, still no update and now my order isn't even on the web site anymore. I contacted them and still no answer. I would recommend to NEVER buy from them.

Ordered an item back in April of 2021 not received over a year later Ordered an item back in April of 2021. It's June 10th as of now. No order received, no tracking number, no follow up email, no nothing. They ignore all attempts at contact (they use a form you fill out on their website and don't give out an email, presumably to avoid a paper trail, shady behavior) and just seem like a group of scammers. Never buy from these people.

An absolute scam I placed a pre order… An absolute scam I placed a pre order over a year ago with no updates. Also there customer service does not message back. Shop literally anywhere else then this company

Great costumer service I had some issue with a pre order I made on May for a plushie, the truth is they never respond the emails, but the best way to contact them is via messenger, that’s where the 5 star review comes. After I contact them via messenger, they helped me solve my problem, they were very polite and helpful.

zero stars If I could leave zero stars, I would. I preordered an item almost a year ago and was supposed to be available February 2022. Never received item, multiple attempts to contact company with no response. Asked for refund through order detail, but no refund. My daughter found the item through Amazon, even prior to the “release date” through loudpig and received it a few days later. Very disappointed and I just want my money back!