Horrible customer service Horrible customer service. No option to cancel the order on the website or a means to contact them over the weekend. The email to contact them is a fake, sent one anyway and immediately got a notification that it was undeliverable. Their phone number is listed as 1 (123)-456-7890, obviously a fake.

But eBags has gone downhill I've been an eBags customer for a number of years. Always had previous (before COVID) great experiences with them. But eBags has gone downhill. * When you place an order, the tracking status on the eBags site will not correspond to the tracking status on UPS * In fact the tracking number eBags gives isn't even a valid number on the UPS site. * The tracking status page on eBags dot com says my order will be delivered yesterday. It's not here and UPS doesn't know. * There's no customer support -- there's no number to call and the chat function on the webpage doesn't work. I sent an email to eBags -- since that seems to be the only way to talk to them, and all you get is a form letter in reply that says, "our team is experiencing higher than normal volume due to the peak shopping season." Really? March is peak shopping time?

No communication I placed an order last week, and have yet to receive a confirmation email - but they had no trouble charging my bank. When I try to reach out, there is no live chat (despite the website saying it is available during normal business hours), and when I call customer service there is a recording that says "sorry we missed your call" and then they hang up. How do I get a hold of these people???

Most dishonest company I’ve ever dealt with! I have purchased multiple EBags for ourselves and friends and just had my first issue—a wheel came off on our last trip. I sent all of the info as requested and heard nothing. Finally called and after being on hold for 30 minutes was told that I can’t prove it was a manufacturers defect so my warranty is worthless— but she offered me a whopping 10% off on a new bag!!! Will never do business with them again!

Before you order from them you need to… Before you order from them you need to be aware that in case of a return they charge a $7.95 restocking fee PER ITEM. Even if you only used one shipping label to return multiple items, your refund will still be the order total minus the $7.95 multiplied by number of items are returning. I mean, of all the stores I regularly order from, this is actually by far the worst return policy. I don't think I'll buy anything from eBags anymore.