Read and believe all of the negative… Read and believe all of the negative reviews! I've contacted them 5 times regarding a replacement liner for my cooler bag. After the 3rd try, someone replied asking for more information. But OF COURSE my reply to that one has gone unanswered for weeks! I just sent yet another email but I have no hope of resolving the issue. I would advise anyone reading the negative reviews to believe them and stay away. If you have any customer service issues, you have no hope of resolving them later. It's not worth it!

Swift responce to phishing email. Thankyou for your swift responce to my concern over the false email I had recieved from someone trying it on. Its so unsettling when you receive a phishing email, wondering for the proceeding few hours whether or not somebody has robbed you of your hard earnt money.You put my mind to rest immediately. thanks and kind regards Rod.

Shipping Delays/ Customer service Order guaranteed by 12/22/23 and as of 12/28/23 it had has not shipped. They create a label and it sits onsite. Customer service verified on 12/28/23 package was still at warehouse but refused to cancel order. Claiming after it is packaged it can’t be cancelled. They want me to return and will charge a fee because product is not damaged. I requested corporate information and was directed a supervisor will call within two days. SAVE YOUR TIME AND MONEY

Horrible customer service Horrible customer service. No option to cancel the order on the website or a means to contact them over the weekend. The email to contact them is a fake, sent one anyway and immediately got a notification that it was undeliverable. Their phone number is listed as 1 (123)-456-7890, obviously a fake.

Terrible experience Terrible experience. Luggage (carryon) tore the first use AND I discovered the price dropped when I returned, just outside their price match window. They turfed me to the manufacturer for warranty who wants me to pay shipping for a replacement and ebags won’t honor their price reduction and their online rep hung up on me. Terrible customer service. I will never shop with them again.