Terrible experience Terrible experience. Luggage (carryon) tore the first use AND I discovered the price dropped when I returned, just outside their price match window. They turfed me to the manufacturer for warranty who wants me to pay shipping for a replacement and ebags won’t honor their price reduction and their online rep hung up on me. Terrible customer service. I will never shop with them again.

False advertising on shipping Ebags used to be a wonderful company, but not anymore. I ordered a product as a holiday gift and felt secure ordering from them as they promised shipping by 12/24 and I was still within the ordering window they had provided. The product did not arrive with the mail on 12/24, so I checked to see where it was. Still at the warehouse with an updated delivery date of 12/28. Didn't arrive on 12/28, so I checked again. Now the updated arrival date is 1/3. I contacted customer service, and they informed me of current shipping issues. I understand about current shipping issues. My problem is not with that. My problem is with the fact that you are aware of these issues and STILL PROMISING Christmas delivery when you absolutely know that is not happening!!! That is the frustrating part for me. I ordered something from Chewy during this same busy timeframe and received it EXACTLY when promised. So it is not across the board. As a consumer, I am so tired of companies treating their customers this way. Convenience has always won out for me, but my patience has worn thin. I'm ready to let my purchasing power do the talking for me. I will not be making any more purchases from ebags, or any other company that treats their customers like trash.

I ordered a backpack for my new laptop… I ordered a backpack for my new laptop on December 23rd and supposed to be delivered on December 28th.... here it is January 4th and I have yet to receive my item. I emailed customer support and still no response ebags definitely scammed me. They're pure trash on all levels. Now I know why and understand lesson learned. Plus this fake tracking 1Z404F3V0303419842 claims to be shipped and UPS has it still no results.

Good Products, Nice Site, Horrible Customer Service. Purchased 3 items over the past 12 months from eBags. Always seems to be a delay or delivery issue. My latest purchase was never delivered b/c UPS gave it USPS mid-way through shipping and the backpack wouldnt fit in delivery box. eBag customer service tells me that they will issue refund in 5-7 days after they receive package back. Then suggests I place another order and try again. Really?

FAKE DISCOUNTS and "free" SHIPPING WITH… FAKE DISCOUNTS and "free" SHIPPING WITH 87 MILLION EXEMPTIONS! Everything over $49 is "free shipping' except whatever you are buying. And even "free shipping" given before checkout DISAPPEARS and is assessed as an extra fee at checkout time. NICE SOFTWARE, GUYS! You want to swindle us? We will buy elsewhere.