Wish I could rate it Zero! If you are ordering for Christmas, don't count on it! I ordered a bag on 12/14. On 12/19, I realized the UPS tracking label had been created, but no shipping had even begun! This company has minimal customer service hours - only open until 4 pm! I called on 12/20, and no answers, not much concern from the rep. She said the bag was likely stuck in customs in Mexico and no idea when it would ship. On their web site today, 12/20, it says you can order and receive by Christmas. That's not possible! Regardless of how much you spend on expedited shipping, eBags takes 2 days to "process" your order!

FAKE DISCOUNTS and "free" SHIPPING WITH… FAKE DISCOUNTS and "free" SHIPPING WITH 87 MILLION EXEMPTIONS! Everything over $49 is "free shipping' except whatever you are buying. And even "free shipping" given before checkout DISAPPEARS and is assessed as an extra fee at checkout time. NICE SOFTWARE, GUYS! You want to swindle us? We will buy elsewhere.

Shipping Delays/ Customer service Order guaranteed by 12/22/23 and as of 12/28/23 it had has not shipped. They create a label and it sits onsite. Customer service verified on 12/28/23 package was still at warehouse but refused to cancel order. Claiming after it is packaged it can’t be cancelled. They want me to return and will charge a fee because product is not damaged. I requested corporate information and was directed a supervisor will call within two days. SAVE YOUR TIME AND MONEY

Limited warranty is worthless because ebags does not care This company claims to have a limited lifetime warranty against defects in the workmanship of the product. The problem is that when I attempt to contact them via telephone, email, or Twitter nobody replies. I have been trying for a month now. A warranty is worthless if the company behind it does not stand by its word. Essentially, ebags is a fraud when it comes to customer loyalty and service.

Honored Warranty In 2019, I bought a laptop bag from eBags.com, which I have used daily since. After four years, the zipper began to deteriorate. I reached out to eBags to inquire if their limited warranty would cover this issue. To my satisfaction, they promptly honored the warranty and offered a new bag with no extra charge. I am thoroughly impressed with their commitment to customer service and the quality of their products. Their responsiveness and willingness to resolve my issue exemplifies outstanding customer care. I highly recommend eBags for their reliable products and exceptional service.