Good Products, Nice Site, Horrible Customer Service. Purchased 3 items over the past 12 months from eBags. Always seems to be a delay or delivery issue. My latest purchase was never delivered b/c UPS gave it USPS mid-way through shipping and the backpack wouldnt fit in delivery box. eBag customer service tells me that they will issue refund in 5-7 days after they receive package back. Then suggests I place another order and try again. Really?

Terrible experience Terrible experience. Luggage (carryon) tore the first use AND I discovered the price dropped when I returned, just outside their price match window. They turfed me to the manufacturer for warranty who wants me to pay shipping for a replacement and ebags won’t honor their price reduction and their online rep hung up on me. Terrible customer service. I will never shop with them again.

Good bag and Great ServiceI I’ve had an eBags MotherLode Medium for 13 years whose main zipper started to fail along the bottom. Contacted eBags, provided requested info and pics, and got a new one of same bag. Very impressed and happy!

Shipping Delays/ Customer service Order guaranteed by 12/22/23 and as of 12/28/23 it had has not shipped. They create a label and it sits onsite. Customer service verified on 12/28/23 package was still at warehouse but refused to cancel order. Claiming after it is packaged it can’t be cancelled. They want me to return and will charge a fee because product is not damaged. I requested corporate information and was directed a supervisor will call within two days. SAVE YOUR TIME AND MONEY

False advertising on shipping Ebags used to be a wonderful company, but not anymore. I ordered a product as a holiday gift and felt secure ordering from them as they promised shipping by 12/24 and I was still within the ordering window they had provided. The product did not arrive with the mail on 12/24, so I checked to see where it was. Still at the warehouse with an updated delivery date of 12/28. Didn't arrive on 12/28, so I checked again. Now the updated arrival date is 1/3. I contacted customer service, and they informed me of current shipping issues. I understand about current shipping issues. My problem is not with that. My problem is with the fact that you are aware of these issues and STILL PROMISING Christmas delivery when you absolutely know that is not happening!!! That is the frustrating part for me. I ordered something from Chewy during this same busy timeframe and received it EXACTLY when promised. So it is not across the board. As a consumer, I am so tired of companies treating their customers this way. Convenience has always won out for me, but my patience has worn thin. I'm ready to let my purchasing power do the talking for me. I will not be making any more purchases from ebags, or any other company that treats their customers like trash.