Limited warranty is worthless because ebags does not care This company claims to have a limited lifetime warranty against defects in the workmanship of the product. The problem is that when I attempt to contact them via telephone, email, or Twitter nobody replies. I have been trying for a month now. A warranty is worthless if the company behind it does not stand by its word. Essentially, ebags is a fraud when it comes to customer loyalty and service.

Swift responce to phishing email. Thankyou for your swift responce to my concern over the false email I had recieved from someone trying it on. Its so unsettling when you receive a phishing email, wondering for the proceeding few hours whether or not somebody has robbed you of your hard earnt money.You put my mind to rest immediately. thanks and kind regards Rod.

Good bag and Great ServiceI I’ve had an eBags MotherLode Medium for 13 years whose main zipper started to fail along the bottom. Contacted eBags, provided requested info and pics, and got a new one of same bag. Very impressed and happy!

Not the same company! Buyer Beware! Like many other comments, I've traveled the world with eBags for many years. Gave raving reviews and recommended countless times. NO MORE. Have a 25" spinner bought just before Covid; been on plane trip since and the handle will not retract correctly to fit into plane overhead. Customer service used to be the best, now there's not even a phone number available on the website. Contact Us form for warranty claims never got a response. Found an old customer service number in a previous order confirmation, but no answer (got hung up on twice after 20 min hold). Too bad. Used to be a fabulous company. Buy beware.

No communication I placed an order last week, and have yet to receive a confirmation email - but they had no trouble charging my bank. When I try to reach out, there is no live chat (despite the website saying it is available during normal business hours), and when I call customer service there is a recording that says "sorry we missed your call" and then they hang up. How do I get a hold of these people???