No communication I placed an order last week, and have yet to receive a confirmation email - but they had no trouble charging my bank. When I try to reach out, there is no live chat (despite the website saying it is available during normal business hours), and when I call customer service there is a recording that says "sorry we missed your call" and then they hang up. How do I get a hold of these people???

Not the same company! Buyer Beware! Like many other comments, I've traveled the world with eBags for many years. Gave raving reviews and recommended countless times. NO MORE. Have a 25" spinner bought just before Covid; been on plane trip since and the handle will not retract correctly to fit into plane overhead. Customer service used to be the best, now there's not even a phone number available on the website. Contact Us form for warranty claims never got a response. Found an old customer service number in a previous order confirmation, but no answer (got hung up on twice after 20 min hold). Too bad. Used to be a fabulous company. Buy beware.

No response to warramty claim submitted twice over 4 months I have a bag that has had 1 zipper break, and 3 cinch straps break off completely. I filled in the required claim form on their website (Contact Us) assuming that their "lifetime warranty" would take care of getting these problems fixed. I waited 2 months after submitting the form. Nothing. No response at all. Not even an acknowledgement. So I resubmitted it. 2 months later (again), still no word from them. I'm going to assume that the online claim form is just a scam, and that they don't actually intend to provide any warranty service of any kind.

Wish I could rate it Zero! If you are ordering for Christmas, don't count on it! I ordered a bag on 12/14. On 12/19, I realized the UPS tracking label had been created, but no shipping had even begun! This company has minimal customer service hours - only open until 4 pm! I called on 12/20, and no answers, not much concern from the rep. She said the bag was likely stuck in customs in Mexico and no idea when it would ship. On their web site today, 12/20, it says you can order and receive by Christmas. That's not possible! Regardless of how much you spend on expedited shipping, eBags takes 2 days to "process" your order!

Ebags was a good company until Samsonite purchased them. Ebags used to be a great company. And then, Samsonite purchased them. Terrible Customer Service. I have been trying to get a return label for 4 days. The website link for returns does not work. Customer Service phone number (not listed on their website), has long holds and has disconnected my call 2 x. I will never purchase anything from this company again. RIP Ebags.