Even when the website is working it is… Even when the website is working it is not helpful. Many items that they have in the store are not listed on the website.

Don’t waste your time! I stopped by the ORVIS flagship in Manchester, VT last fall with my wife and was aghast at the drop in quality and selection, throughout the store. What was once a wonderful source for clothing, house items and outdoor equipment is now a joke. It appears that the new generation of the Perkins family does not know what they are doing and running the iconic brand into the ground. Very sad indeed!

I have used Orvis products for years I have used Orvis products for years - but no more. The quality has fallen far below acceptable. A pair of waders that leak this year and then I tried the Hydros Cold Water Intermediate and the loop at the end of the line separated on my second day out. Very poor quality. Additionally, the shipping is awful. $9.95 for a small box - a fly line. One order took 11 days and the next good 12 days. Orvis has lost it.

I used to be a big Orvis customer. No longer. For years I was a big Orvis customer. I have a closet full of Orvis jackets, shirts, pants. Their prices were higher but the quality was there, I thought. But lately Orvis has deteriorated. I ordered a pair of jeans six weeks ago. They still have not arrived. I ordered some sweatpants a month ago. Still waiting. No ability to track the shipment, and no one to talk to. I am finished with Orvis. I guess they went "woke" instead of focusing on customer service.

Horrible company with customer service… Horrible company with customer service reps that don't know how to do anything but lie. I ordered over $100 in flies for a trip and over a week later only 1 fly has shipped out of 36. First they say 15% off your first order, then when you check out you don't get 15% off anything except select items. They charge your credit card for each individual item ordered instead of one charge likely to get around higher criminal penalties for fraud/scamming customers. They just need to close down since they are no longer brand that wants to sell items.