Even when the website is working it is… Even when the website is working it is not helpful. Many items that they have in the store are not listed on the website.

Not our problem My question: "Please can you tell me how to care for my Orvis Field Coat? In particular, I would like to improve its water repellence, which has deteriorated over time" Orvis customer service response: "Thank you for your email I am sorry we do not offer a re waxing service for the field coat. We would suggest, even though this is not dry cleanable seeking advice from a professional dry cleaners to see if they can advise further Apologies we are unable to assist you" You judge for yourself how many stars this deserves.

Returns Portal Down? Really? My sister gave me a pair of gloves for Christmas I wanted to exchange for a different size. I go on their website and type the return number in, only to get no match. So I email customer service with my issue. No answer. Then a week later. No answer. Four times I try over several weeks, then finally forward all the emails from another email address. I'm told sorry, they checked and they never saw my emails, but somehow they did today from an AOL address. They send me a return email label. Great, maybe they didn't see it for whatever reason. In the interim, I order a shirt, but it does not fit. So I go to return, and the same thing, order not recognized. I respond to the email I received earlier today with the return label indicating again my order number is not showing a match, and the message I get back starts with this: "I am so sorry but our returns portal is down at the moment undergoing some maintenance. This is why it did not work on your end." Is it really down "at the moment," or has it been down for a while, like since I've been trying to return the gloves for the past month? And if it's truly down, then why not just post that information on the returns page, rather than have every customer with a return get an "order not found" result when attempting a return? I expect that post-December is the highest volume return period of the year. Is the "returns portal" down coincidental, or is it to get customers to just give up? Sadly, I must assume the latter based on recent reviews on this site. If it's not intentional, then why not be upfront with customers and say you're having issues with returns? Why make the customer think he/she is the one somehow not entering something right or messing up? I don't know the answer, all I know is Orvis is not thinking about their customers first. And that is the downfall of any business...

Kaput! WAY overpriced men's clothing that is mostly cheap chinese stuff you can find at any discount retailer. Sizes are generally too small. If you need to return items, you will need to pay for the shipping costs. And when they have a big sale, the only sizes remaining are small. A brand that is dead.

Horrible customer service Horrible customer service! Purchased 5 shirts that I ended up sending back because they weren't what I thought they were. Used their supplied return label and tracking number. They say they never received them and that I'm sol because they don't keep track of their return tracking numbers! I'm disputing this thru my CC company!