Horrible customer service Horrible customer service! Purchased 5 shirts that I ended up sending back because they weren't what I thought they were. Used their supplied return label and tracking number. They say they never received them and that I'm sol because they don't keep track of their return tracking numbers! I'm disputing this thru my CC company!

Not our problem My question: "Please can you tell me how to care for my Orvis Field Coat? In particular, I would like to improve its water repellence, which has deteriorated over time" Orvis customer service response: "Thank you for your email I am sorry we do not offer a re waxing service for the field coat. We would suggest, even though this is not dry cleanable seeking advice from a professional dry cleaners to see if they can advise further Apologies we are unable to assist you" You judge for yourself how many stars this deserves.

Even when the website is working it is… Even when the website is working it is not helpful. Many items that they have in the store are not listed on the website.

I have used Orvis products for years I have used Orvis products for years - but no more. The quality has fallen far below acceptable. A pair of waders that leak this year and then I tried the Hydros Cold Water Intermediate and the loop at the end of the line separated on my second day out. Very poor quality. Additionally, the shipping is awful. $9.95 for a small box - a fly line. One order took 11 days and the next good 12 days. Orvis has lost it.

In my opinion.. In my opinion... the absolute worst and most overrated company on the planet in regard to their fishing products. Orvis is truly clinging to their old identity when they were the only player in town. This is the go to for clueless old men who had no other options, wanted to show off for their old friends and online shopping wasn't available. If you need anything fishing related, buy Simms, G Loomis, Scott, and Hardy.