James Sanders
GBUnavailable After reading the Orvis clothing reviews I'm happy that the trousers I've tried to purchase for over a year are NEVER in stock.
Elizabeth
GBTake care of your customers past or… Take care of your customers past or present! I’ve tried REPEATEDLY, to get off their mailing list! I bought in 2019 through a job and left that job AND HAVE BEEN UNSUCCESSFUL IN GETTING OFF THEIR MAILING LIST EVER SINCE! I just asked them a few days ago again - after receiving a “thank you for your order” when I had not ordered - to remove me from the account it was attached to. I was assured they would! And just a few days later: “Thank you for your order!” AGAIN! Please disconnect my email to this account LIKE YOU HAVE PROMISED TO DO MORE THAN TWICE! Maybe they don’t care about my inconvenience because I didn’t give them any business - but you never know who you’re messing with. I NEVER WILL NOW shop Orvis! I will continue to avoid your merchandise; like I have done since you started ignoring my requests for my email to be removed from this Account OVER 4 YEARS AGO! … $ have the POWER NOT to go to you. I know, harder to feel, but I also have influence into choosing alternatives; which are out there and who exceed your products on many levels; AND which I have been BUYING INSTEAD OF YOUR PRODUCTS. It’s that simple. As a professional costume buyer for over 25 YEARS, my advice is Don’t ignore your customers! Annoyed ones won’t come back! And some of us spend A LOT - elsewhere!
Philip Clemmer
GBUnreasonable return charges Ordered a belt and the Orvis was smaller than various other brand 40" belts I have. I reordered a 42" which was fine, but my refund deducted my original shipping cost and charged return shipping charges. A nearly $20 deduction in my refund total I received today. Given other retailer free shipping and free return policies I won't be ordering from Orvis again.
michael
GBI used to be a big Orvis customer. No longer. For years I was a big Orvis customer. I have a closet full of Orvis jackets, shirts, pants. Their prices were higher but the quality was there, I thought. But lately Orvis has deteriorated. I ordered a pair of jeans six weeks ago. They still have not arrived. I ordered some sweatpants a month ago. Still waiting. No ability to track the shipment, and no one to talk to. I am finished with Orvis. I guess they went "woke" instead of focusing on customer service.
Paul Robison
GBNot our problem My question: "Please can you tell me how to care for my Orvis Field Coat? In particular, I would like to improve its water repellence, which has deteriorated over time" Orvis customer service response: "Thank you for your email I am sorry we do not offer a re waxing service for the field coat. We would suggest, even though this is not dry cleanable seeking advice from a professional dry cleaners to see if they can advise further Apologies we are unable to assist you" You judge for yourself how many stars this deserves.