Even when the website is working it is… Even when the website is working it is not helpful. Many items that they have in the store are not listed on the website.

Unavailable After reading the Orvis clothing reviews I'm happy that the trousers I've tried to purchase for over a year are NEVER in stock.

Unreasonable return charges Ordered a belt and the Orvis was smaller than various other brand 40" belts I have. I reordered a 42" which was fine, but my refund deducted my original shipping cost and charged return shipping charges. A nearly $20 deduction in my refund total I received today. Given other retailer free shipping and free return policies I won't be ordering from Orvis again.

Failed zipper on pants leg I bought a pair of pants for a safari in Tanzania, the kind with a zipper around each leg so you can make them shorts? Just a few wears in, the left leg zipper failed and became unstuck. Required constant manipulation to keep the lower half zipped to the upper half. Plastic zippers!( REI uses metal zippers) These pants cost over &100 and of course once you are out on safari there is no where to return or replace. Boo! (PS photo safari no animals injured or inconvenienced.)

Not our problem My question: "Please can you tell me how to care for my Orvis Field Coat? In particular, I would like to improve its water repellence, which has deteriorated over time" Orvis customer service response: "Thank you for your email I am sorry we do not offer a re waxing service for the field coat. We would suggest, even though this is not dry cleanable seeking advice from a professional dry cleaners to see if they can advise further Apologies we are unable to assist you" You judge for yourself how many stars this deserves.