Even when the website is working it is… Even when the website is working it is not helpful. Many items that they have in the store are not listed on the website.

Not our problem My question: "Please can you tell me how to care for my Orvis Field Coat? In particular, I would like to improve its water repellence, which has deteriorated over time" Orvis customer service response: "Thank you for your email I am sorry we do not offer a re waxing service for the field coat. We would suggest, even though this is not dry cleanable seeking advice from a professional dry cleaners to see if they can advise further Apologies we are unable to assist you" You judge for yourself how many stars this deserves.

Take care of your customers past or… Take care of your customers past or present! I’ve tried REPEATEDLY, to get off their mailing list! I bought in 2019 through a job and left that job AND HAVE BEEN UNSUCCESSFUL IN GETTING OFF THEIR MAILING LIST EVER SINCE! I just asked them a few days ago again - after receiving a “thank you for your order” when I had not ordered - to remove me from the account it was attached to. I was assured they would! And just a few days later: “Thank you for your order!” AGAIN! Please disconnect my email to this account LIKE YOU HAVE PROMISED TO DO MORE THAN TWICE! Maybe they don’t care about my inconvenience because I didn’t give them any business - but you never know who you’re messing with. I NEVER WILL NOW shop Orvis! I will continue to avoid your merchandise; like I have done since you started ignoring my requests for my email to be removed from this Account OVER 4 YEARS AGO! … $ have the POWER NOT to go to you. I know, harder to feel, but I also have influence into choosing alternatives; which are out there and who exceed your products on many levels; AND which I have been BUYING INSTEAD OF YOUR PRODUCTS. It’s that simple. As a professional costume buyer for over 25 YEARS, my advice is Don’t ignore your customers! Annoyed ones won’t come back! And some of us spend A LOT - elsewhere!

Unreasonable return charges Ordered a belt and the Orvis was smaller than various other brand 40" belts I have. I reordered a 42" which was fine, but my refund deducted my original shipping cost and charged return shipping charges. A nearly $20 deduction in my refund total I received today. Given other retailer free shipping and free return policies I won't be ordering from Orvis again.

In my opinion.. In my opinion... the absolute worst and most overrated company on the planet in regard to their fishing products. Orvis is truly clinging to their old identity when they were the only player in town. This is the go to for clueless old men who had no other options, wanted to show off for their old friends and online shopping wasn't available. If you need anything fishing related, buy Simms, G Loomis, Scott, and Hardy.