Even when the website is working it is… Even when the website is working it is not helpful. Many items that they have in the store are not listed on the website.

Kaput! WAY overpriced men's clothing that is mostly cheap chinese stuff you can find at any discount retailer. Sizes are generally too small. If you need to return items, you will need to pay for the shipping costs. And when they have a big sale, the only sizes remaining are small. A brand that is dead.

Horrible customer service Horrible customer service! Purchased 5 shirts that I ended up sending back because they weren't what I thought they were. Used their supplied return label and tracking number. They say they never received them and that I'm sol because they don't keep track of their return tracking numbers! I'm disputing this thru my CC company!

False fabric content on Left Bank Coat I bought the Left Bank double knit sweater coat #GE24NT. The catalog says it is Merino/nylon/alpaca/silk/cashmere/spandex. Calling it a lush merino/alpaca blend. When received, the tag inside states that it is 30% wool, 35% viscose, 35% nylon. I spent a considerable amount of time sewing snaps on before I found this, so I don't think I can return it. I only wanted natural fabrics, this is disgusting. I have always loved their quality, but now I don't trust them.

Failed zipper on pants leg I bought a pair of pants for a safari in Tanzania, the kind with a zipper around each leg so you can make them shorts? Just a few wears in, the left leg zipper failed and became unstuck. Required constant manipulation to keep the lower half zipped to the upper half. Plastic zippers!( REI uses metal zippers) These pants cost over &100 and of course once you are out on safari there is no where to return or replace. Boo! (PS photo safari no animals injured or inconvenienced.)