They DO NOT offer 2 day shipping! They DO NOT offer 2 day shipping!! Your item(s) will take a week! They will lie to you that FedEx lost the package. FedEx will tell you Wayfair created the shipping label, but never gave them the package. You will speak directly with customer service and they will guarantee you will have the package in two days, to only get notification on the day you are supposed to receive the package, that it was just given to FedEx and you will receive the package a week from them (that makes 7 DAYS). Ordered the same item twice after I was lied to, as to where it was (still with Wayfair or lost with FedEx, both pointing fingers at each other. Bizarre.). ORDER YOUR ITEMS FROM ANOTHER COMPANY. You will have a 50/50 chance that you will not get your items or it will take over 10 days. I see why they have filed for bankruptcy.

Customer service lies to you Customer service lies to you. Everytime I've called them I get a completely different story. I swear they'd make excellent storytellers for children. The products they sell aren't great quality or very expensive. Overall worst experience we've had in years. ****in Reply to the sellers reply. Yes, now estimated 6 days later. We take shipping times into account when we make pruchases. This is unacceptable and you've lost a customer for life. Hope you're happy!

Fool me once Fool me once, shame on you... fool me twice, well you know the rest. I won't be fooled a third time. I ordered a sofa during Black Friday sales. Kept getting delayed. Finally after a long phone call I found out that it was out of stock and they didn't know if they would be getting more in. Had I not called, I'd still be waiting as there is no communication. I thought it was a fluke. Ordered flooring that should have arrived yesterday and it didn't. Spent a lot of time with customer service and surprise, it's on backorder, no idea when more will come in or it if will come in. No communication, no one telling me 'hey it's on backorder.' I will not shop Wayfair again. All I can say is, keep track of your orders, they may not arrive.

violation of contract I　ordered a bookshelf from Wayfair. The order clearly indicated the delivery option to be "FREE white glove". When the product was delivered, it came in in two heavy boxes and the driver said that it was not for a full service. I showed him the order detail and he called somebody in the company. He then asked me to get on the phone. The person on the other end told me that the "FREE white glove" delivery option was "a mistake". I didn't think I could assemble the product by myself so I had to return the it for a refund. This is a clear violation of a legally binding contract. I asked for a satisfactory resolution on Wayfair's website through chat but never heard back from them.

We ordered a desk on April 9 and were… We ordered a desk on April 9 and were given a delivery date 3 weeks later. After four weeks when it did not come I called customer service to find out that it was never shipped and they asked me to cancel the order and re-try ! No offer to fix this screw up. No notice, no follow up, and a lousy response. Lesson learned as this is nothing but a drop ship company and they merely take a cut on purchase price and rely on others to actually ship the product but NEVER actually follow up. Save yourself heart ache and DO NOT do business with this company.