Recalled beds and lousy customer service!!! A couple of months ago, I got a recall notice from Wayfair about two identical beds I had purchased. They directed me to send photos of the beds to another company, the manufacturer. This other company would then send me new parts and I would be expected to reconstruct the beds. I tried to return the beds for a refund, noting that I am old and taking apart/rebuilding beds would be very difficult. They refused. The manufacturer they directed me to, after extensive back-and-forth, says the beds are not part of the recall. Wayfair claims only one of these identical beds is being recalled and told me I had to work with the manufacturer to convince them! They have not explained how I am to know which bed would need to be rebuilt should I be able to convince the manufacturer they are wrong! I will never buy from Wayfair again!!!

The Tech was disrespectful & refused to… The Tech was disrespectful & refused to carry the boxes to our bedrooms, knowing we were disabled, we order the white glove service, which they charged us twice for the bed installation, but yet the tech they had sent made it very clear rudely that, taking boxes to the rooms is not his responsibility. Heartless! How else can you serve those who are elderly & disbledwhen it comes to this white glove service, something so simple, he wouldn't do. Wayfair did nothing to compensate our frustrations as disabled veterans at all, they just rescheduled us 2 days later, and told us to call them before tech arrives, and they'll tell the tech to move boxes to location. How inconvenient! We spent 1017.00 for a complete horrible and heartless experience. Shame on wayfair and this particular tech.

We ordered a desk on April 9 and were… We ordered a desk on April 9 and were given a delivery date 3 weeks later. After four weeks when it did not come I called customer service to find out that it was never shipped and they asked me to cancel the order and re-try ! No offer to fix this screw up. No notice, no follow up, and a lousy response. Lesson learned as this is nothing but a drop ship company and they merely take a cut on purchase price and rely on others to actually ship the product but NEVER actually follow up. Save yourself heart ache and DO NOT do business with this company.

Shipping dates are a lie They have some nice items, but their shipping arrival dates show when shopping are worth nothing. I thought I'd give them one more try, and yet again, my item is arriving 3 days past the date promised at check out.

They DO NOT offer 2 day shipping! They DO NOT offer 2 day shipping!! Your item(s) will take a week! They will lie to you that FedEx lost the package. FedEx will tell you Wayfair created the shipping label, but never gave them the package. You will speak directly with customer service and they will guarantee you will have the package in two days, to only get notification on the day you are supposed to receive the package, that it was just given to FedEx and you will receive the package a week from them (that makes 7 DAYS). Ordered the same item twice after I was lied to, as to where it was (still with Wayfair or lost with FedEx, both pointing fingers at each other. Bizarre.). ORDER YOUR ITEMS FROM ANOTHER COMPANY. You will have a 50/50 chance that you will not get your items or it will take over 10 days. I see why they have filed for bankruptcy.