Wayfair has become such an unreliable… Wayfair has become such an unreliable company I ordered bar stools that came with missing pieces, then they delivered my coffe table damage. The dining room table kept getting pushed back with no explanation then when I asked them about it they had no idea why. I made this order on march 27th and only received one item.The final straw was the 20 piece sectional first being delayed, then being shipped to a incorrect address just to be stored and never delivered the 3rd time (with a missed customer notification). I took off work multiple days to be here for the delivery and all 3days were met with crap. I will never use Wayfair again the company has lost the business of one of its most faithful customers unfortunatel.

I am extremely disappointed with my… I am extremely disappointed with my experience with Wayfair. I ordered an outdoor furniture set in January, and it's now End of April and I still haven't received it! Despite numerous phone calls and emails, the company has failed to provide any meaningful updates or resolution….. I I the same answer it’s in back order and without that hang up on me on the phone. It’s a big scam.

I would have given them NO star I would have given them NO star! What a terrible company to deal with!!!! Don’t risk ordering anything from these people! Nobody can help with anything!!!!! Wasted two days trying to simply update my address to include my apartment number and they were NOt helpful at all!!! Will never order from them again!!!!

Botched delivery/poor customer service I ordered a bed for a guest room weeks in advance to allow for plenty of time for delivery before it would be needed by visitors. The first delivery date comes and the delivery/assembly (white glove) shows up and they are missing pieces (I’m told they are missing the bolts to assemble). I speak with a Wayfair customer service agent who has little concern at all for my situation but does tell me they should be able to get the needed parts and deliver the bed the next week. Since I planned with a couple weeks to spare before the bed was needed this was an inconvenience but not the end of the world. Today the delivery/assembly team shows up (without the 30 minute advance call that they are supposed to provide) but indicates that now they don’t have the headboard for the bed. I talk to customer service again and am told they will need to reorder the headboard and it will be over a week until it can be delivered. I explained that I really need the bed in the next 5 days and ask if there is anything they can do to expedite the resolution to this issue since it is the second time they have made a mistake on their end. Again, customer service wasn’t even nice about it. In the end I just cancelled the order. At this point the unsuccessful deliveries have wasted 2 days of my time. Wayfair’s customer service offered nothing to ‘make it right’. I’ve used Wayfair many times over the last 4 years but the service has consistently gotten worse. I have a cart full of other furniture items that I was about to order but I think I’m going to look elsewhere after this frustrating experience.

Recalled beds and lousy customer service!!! A couple of months ago, I got a recall notice from Wayfair about two identical beds I had purchased. They directed me to send photos of the beds to another company, the manufacturer. This other company would then send me new parts and I would be expected to reconstruct the beds. I tried to return the beds for a refund, noting that I am old and taking apart/rebuilding beds would be very difficult. They refused. The manufacturer they directed me to, after extensive back-and-forth, says the beds are not part of the recall. Wayfair claims only one of these identical beds is being recalled and told me I had to work with the manufacturer to convince them! They have not explained how I am to know which bed would need to be rebuilt should I be able to convince the manufacturer they are wrong! I will never buy from Wayfair again!!!