I actually have a commercial account… I actually have a commercial account which I have used to buy things for hotel and resort projects but NO MORE. I ordered two items so we could move my mom to a memory care facility and both items arrived late. I had to go out and purchase items locally to make the move happen as scheduled. When we finally received the late items and tried to return them Wayfair only wanted to refund a very small portion of the original purchase price, now I have two never opened boxes taking up room in my garage. The lesson here is unless you’re willing to wait for whenever your order get to you and you’re certain you’ll love it, then don’t order from Wayfair or a Wayfair company.

Bed bugs!! Don’t buy Dirty company sent me a cloth headboard that was infested with bed bugs inside of it. Had no idea as my poor son was getting chewed up. His room is upstairs and only one that had signs of them. My wife started spraying and they came all out from the headboard. So gross. Avoid this dirty place at all costs!

Botched delivery/poor customer service I ordered a bed for a guest room weeks in advance to allow for plenty of time for delivery before it would be needed by visitors. The first delivery date comes and the delivery/assembly (white glove) shows up and they are missing pieces (I’m told they are missing the bolts to assemble). I speak with a Wayfair customer service agent who has little concern at all for my situation but does tell me they should be able to get the needed parts and deliver the bed the next week. Since I planned with a couple weeks to spare before the bed was needed this was an inconvenience but not the end of the world. Today the delivery/assembly team shows up (without the 30 minute advance call that they are supposed to provide) but indicates that now they don’t have the headboard for the bed. I talk to customer service again and am told they will need to reorder the headboard and it will be over a week until it can be delivered. I explained that I really need the bed in the next 5 days and ask if there is anything they can do to expedite the resolution to this issue since it is the second time they have made a mistake on their end. Again, customer service wasn’t even nice about it. In the end I just cancelled the order. At this point the unsuccessful deliveries have wasted 2 days of my time. Wayfair’s customer service offered nothing to ‘make it right’. I’ve used Wayfair many times over the last 4 years but the service has consistently gotten worse. I have a cart full of other furniture items that I was about to order but I think I’m going to look elsewhere after this frustrating experience.

Fool me once Fool me once, shame on you... fool me twice, well you know the rest. I won't be fooled a third time. I ordered a sofa during Black Friday sales. Kept getting delayed. Finally after a long phone call I found out that it was out of stock and they didn't know if they would be getting more in. Had I not called, I'd still be waiting as there is no communication. I thought it was a fluke. Ordered flooring that should have arrived yesterday and it didn't. Spent a lot of time with customer service and surprise, it's on backorder, no idea when more will come in or it if will come in. No communication, no one telling me 'hey it's on backorder.' I will not shop Wayfair again. All I can say is, keep track of your orders, they may not arrive.

They DO NOT offer 2 day shipping! They DO NOT offer 2 day shipping!! Your item(s) will take a week! They will lie to you that FedEx lost the package. FedEx will tell you Wayfair created the shipping label, but never gave them the package. You will speak directly with customer service and they will guarantee you will have the package in two days, to only get notification on the day you are supposed to receive the package, that it was just given to FedEx and you will receive the package a week from them (that makes 7 DAYS). Ordered the same item twice after I was lied to, as to where it was (still with Wayfair or lost with FedEx, both pointing fingers at each other. Bizarre.). ORDER YOUR ITEMS FROM ANOTHER COMPANY. You will have a 50/50 chance that you will not get your items or it will take over 10 days. I see why they have filed for bankruptcy.