Wayfair sold me a luggage that has gone… Wayfair sold me luggage set that has gone to pieces during its first use on a trip to Central America. The zippers are breaking and the materials used In the baggage are separating and falling off the suitcases. Obviously, Wayfair has no quality control process. I am currently having to buy new luggage in Costa Rica during my vacation. I don’t care what the celebrity commercials say, Wayfair is not to be trusted! Many of there product reviews are by Wayfair employees!!! Buyer Beware. How would you like your brand new luggage to fall apart while on vacation???

Huge thank you… It seems like everyday we have complaints about our online purchases or even local businesses . Customer satisfaction appears to be an obsolete concept, BUT hold on! Wayfair is amazing in a great way!!! I recently had an issue with a seam in a cushion on a sofa I purchased from Wayfair . I thought perhaps I could get a replacement cushion , imagine my surprise when a brand new soda was delivered to my home. !!!! Wayfair, you went above and beyond and you deserve a huge thank you ! You have a huge fan in me!

Customer service lies to you Customer service lies to you. Everytime I've called them I get a completely different story. I swear they'd make excellent storytellers for children. The products they sell aren't great quality or very expensive. Overall worst experience we've had in years. ****in Reply to the sellers reply. Yes, now estimated 6 days later. We take shipping times into account when we make pruchases. This is unacceptable and you've lost a customer for life. Hope you're happy!

I am extremely disappointed with my… I am extremely disappointed with my experience with Wayfair. I ordered an outdoor furniture set in January, and it's now End of April and I still haven't received it! Despite numerous phone calls and emails, the company has failed to provide any meaningful updates or resolution….. I I the same answer it’s in back order and without that hang up on me on the phone. It’s a big scam.

Wayfair has become such an unreliable… Wayfair has become such an unreliable company I ordered bar stools that came with missing pieces, then they delivered my coffe table damage. The dining room table kept getting pushed back with no explanation then when I asked them about it they had no idea why. I made this order on march 27th and only received one item.The final straw was the 20 piece sectional first being delayed, then being shipped to a incorrect address just to be stored and never delivered the 3rd time (with a missed customer notification). I took off work multiple days to be here for the delivery and all 3days were met with crap. I will never use Wayfair again the company has lost the business of one of its most faithful customers unfortunatel.