Fool me once... This is my second bad experience with Wayfair. My very first order was a silicon cooking mat that never arrived in spite of several contacts with customer service. I finally canceled it. This time I got an expensive solar lantern. It arrived full of rust while stating that it's galvanized-rustproofed.Customer service said the rust is a decoration put there on purpose and wanted $14.50 to send it back. Nobody galvanizes metal and then rusts it! I am not paying to return their junk! And I am not buying anything else from Wayfair ever!

Botched delivery/poor customer service I ordered a bed for a guest room weeks in advance to allow for plenty of time for delivery before it would be needed by visitors. The first delivery date comes and the delivery/assembly (white glove) shows up and they are missing pieces (I’m told they are missing the bolts to assemble). I speak with a Wayfair customer service agent who has little concern at all for my situation but does tell me they should be able to get the needed parts and deliver the bed the next week. Since I planned with a couple weeks to spare before the bed was needed this was an inconvenience but not the end of the world. Today the delivery/assembly team shows up (without the 30 minute advance call that they are supposed to provide) but indicates that now they don’t have the headboard for the bed. I talk to customer service again and am told they will need to reorder the headboard and it will be over a week until it can be delivered. I explained that I really need the bed in the next 5 days and ask if there is anything they can do to expedite the resolution to this issue since it is the second time they have made a mistake on their end. Again, customer service wasn’t even nice about it. In the end I just cancelled the order. At this point the unsuccessful deliveries have wasted 2 days of my time. Wayfair’s customer service offered nothing to ‘make it right’. I’ve used Wayfair many times over the last 4 years but the service has consistently gotten worse. I have a cart full of other furniture items that I was about to order but I think I’m going to look elsewhere after this frustrating experience.

Fool me once Fool me once, shame on you... fool me twice, well you know the rest. I won't be fooled a third time. I ordered a sofa during Black Friday sales. Kept getting delayed. Finally after a long phone call I found out that it was out of stock and they didn't know if they would be getting more in. Had I not called, I'd still be waiting as there is no communication. I thought it was a fluke. Ordered flooring that should have arrived yesterday and it didn't. Spent a lot of time with customer service and surprise, it's on backorder, no idea when more will come in or it if will come in. No communication, no one telling me 'hey it's on backorder.' I will not shop Wayfair again. All I can say is, keep track of your orders, they may not arrive.

Customer service lies to you Customer service lies to you. Everytime I've called them I get a completely different story. I swear they'd make excellent storytellers for children. The products they sell aren't great quality or very expensive. Overall worst experience we've had in years. ****in Reply to the sellers reply. Yes, now estimated 6 days later. We take shipping times into account when we make pruchases. This is unacceptable and you've lost a customer for life. Hope you're happy!

The Tech was disrespectful & refused to… The Tech was disrespectful & refused to carry the boxes to our bedrooms, knowing we were disabled, we order the white glove service, which they charged us twice for the bed installation, but yet the tech they had sent made it very clear rudely that, taking boxes to the rooms is not his responsibility. Heartless! How else can you serve those who are elderly & disbledwhen it comes to this white glove service, something so simple, he wouldn't do. Wayfair did nothing to compensate our frustrations as disabled veterans at all, they just rescheduled us 2 days later, and told us to call them before tech arrives, and they'll tell the tech to move boxes to location. How inconvenient! We spent 1017.00 for a complete horrible and heartless experience. Shame on wayfair and this particular tech.