Wayfair sold me a luggage that has gone… Wayfair sold me luggage set that has gone to pieces during its first use on a trip to Central America. The zippers are breaking and the materials used In the baggage are separating and falling off the suitcases. Obviously, Wayfair has no quality control process. I am currently having to buy new luggage in Costa Rica during my vacation. I don’t care what the celebrity commercials say, Wayfair is not to be trusted! Many of there product reviews are by Wayfair employees!!! Buyer Beware. How would you like your brand new luggage to fall apart while on vacation???

I am done being a Wayfair customer I have purchased quite a few things from Wayfair over the years, I will not be purchasing anything else from them. My most recent order wasn't shipped out yet four weeks after placing the order. I called multiple times only to be told it will be going out "the next day". It never did. The last time I called they reached out to the shipper and couldn't get anyone to answer the phone. I cancelled the order. I was promised a full refund in 3-5 days. It's been six days and still no refund! I will have to dispute the purchase with PayPal. I am done with Wayfair!

Fool me once Fool me once, shame on you... fool me twice, well you know the rest. I won't be fooled a third time. I ordered a sofa during Black Friday sales. Kept getting delayed. Finally after a long phone call I found out that it was out of stock and they didn't know if they would be getting more in. Had I not called, I'd still be waiting as there is no communication. I thought it was a fluke. Ordered flooring that should have arrived yesterday and it didn't. Spent a lot of time with customer service and surprise, it's on backorder, no idea when more will come in or it if will come in. No communication, no one telling me 'hey it's on backorder.' I will not shop Wayfair again. All I can say is, keep track of your orders, they may not arrive.

I would have given them NO star I would have given them NO star! What a terrible company to deal with!!!! Don’t risk ordering anything from these people! Nobody can help with anything!!!!! Wasted two days trying to simply update my address to include my apartment number and they were NOt helpful at all!!! Will never order from them again!!!!

I am extremely disappointed with my… I am extremely disappointed with my experience with Wayfair. I ordered an outdoor furniture set in January, and it's now End of April and I still haven't received it! Despite numerous phone calls and emails, the company has failed to provide any meaningful updates or resolution….. I I the same answer it’s in back order and without that hang up on me on the phone. It’s a big scam.