Fool me once Fool me once, shame on you... fool me twice, well you know the rest. I won't be fooled a third time. I ordered a sofa during Black Friday sales. Kept getting delayed. Finally after a long phone call I found out that it was out of stock and they didn't know if they would be getting more in. Had I not called, I'd still be waiting as there is no communication. I thought it was a fluke. Ordered flooring that should have arrived yesterday and it didn't. Spent a lot of time with customer service and surprise, it's on backorder, no idea when more will come in or it if will come in. No communication, no one telling me 'hey it's on backorder.' I will not shop Wayfair again. All I can say is, keep track of your orders, they may not arrive.

Wayfair has become such an unreliable… Wayfair has become such an unreliable company I ordered bar stools that came with missing pieces, then they delivered my coffe table damage. The dining room table kept getting pushed back with no explanation then when I asked them about it they had no idea why. I made this order on march 27th and only received one item.The final straw was the 20 piece sectional first being delayed, then being shipped to a incorrect address just to be stored and never delivered the 3rd time (with a missed customer notification). I took off work multiple days to be here for the delivery and all 3days were met with crap. I will never use Wayfair again the company has lost the business of one of its most faithful customers unfortunatel.

I would have given them NO star I would have given them NO star! What a terrible company to deal with!!!! Don’t risk ordering anything from these people! Nobody can help with anything!!!!! Wasted two days trying to simply update my address to include my apartment number and they were NOt helpful at all!!! Will never order from them again!!!!

violation of contract I　ordered a bookshelf from Wayfair. The order clearly indicated the delivery option to be "FREE white glove". When the product was delivered, it came in in two heavy boxes and the driver said that it was not for a full service. I showed him the order detail and he called somebody in the company. He then asked me to get on the phone. The person on the other end told me that the "FREE white glove" delivery option was "a mistake". I didn't think I could assemble the product by myself so I had to return the it for a refund. This is a clear violation of a legally binding contract. I asked for a satisfactory resolution on Wayfair's website through chat but never heard back from them.

Recalled beds and lousy customer service!!! A couple of months ago, I got a recall notice from Wayfair about two identical beds I had purchased. They directed me to send photos of the beds to another company, the manufacturer. This other company would then send me new parts and I would be expected to reconstruct the beds. I tried to return the beds for a refund, noting that I am old and taking apart/rebuilding beds would be very difficult. They refused. The manufacturer they directed me to, after extensive back-and-forth, says the beds are not part of the recall. Wayfair claims only one of these identical beds is being recalled and told me I had to work with the manufacturer to convince them! They have not explained how I am to know which bed would need to be rebuilt should I be able to convince the manufacturer they are wrong! I will never buy from Wayfair again!!!