violation of contract I　ordered a bookshelf from Wayfair. The order clearly indicated the delivery option to be "FREE white glove". When the product was delivered, it came in in two heavy boxes and the driver said that it was not for a full service. I showed him the order detail and he called somebody in the company. He then asked me to get on the phone. The person on the other end told me that the "FREE white glove" delivery option was "a mistake". I didn't think I could assemble the product by myself so I had to return the it for a refund. This is a clear violation of a legally binding contract. I asked for a satisfactory resolution on Wayfair's website through chat but never heard back from them.

Fool me once... This is my second bad experience with Wayfair. My very first order was a silicon cooking mat that never arrived in spite of several contacts with customer service. I finally canceled it. This time I got an expensive solar lantern. It arrived full of rust while stating that it's galvanized-rustproofed.Customer service said the rust is a decoration put there on purpose and wanted $14.50 to send it back. Nobody galvanizes metal and then rusts it! I am not paying to return their junk! And I am not buying anything else from Wayfair ever!

Huge thank you… It seems like everyday we have complaints about our online purchases or even local businesses . Customer satisfaction appears to be an obsolete concept, BUT hold on! Wayfair is amazing in a great way!!! I recently had an issue with a seam in a cushion on a sofa I purchased from Wayfair . I thought perhaps I could get a replacement cushion , imagine my surprise when a brand new soda was delivered to my home. !!!! Wayfair, you went above and beyond and you deserve a huge thank you ! You have a huge fan in me!

Would not price adjust. Horrible customer service Would not price adjust. Order instruction is to send email but no one replied. Had to look for text chat option. Even then customer service is useless and game me a phone number, which I tried calling before emailing (no option to cancel as we’d like to get it at a specific time window).

They DO NOT offer 2 day shipping! They DO NOT offer 2 day shipping!! Your item(s) will take a week! They will lie to you that FedEx lost the package. FedEx will tell you Wayfair created the shipping label, but never gave them the package. You will speak directly with customer service and they will guarantee you will have the package in two days, to only get notification on the day you are supposed to receive the package, that it was just given to FedEx and you will receive the package a week from them (that makes 7 DAYS). Ordered the same item twice after I was lied to, as to where it was (still with Wayfair or lost with FedEx, both pointing fingers at each other. Bizarre.). ORDER YOUR ITEMS FROM ANOTHER COMPANY. You will have a 50/50 chance that you will not get your items or it will take over 10 days. I see why they have filed for bankruptcy.